Delay in calls intermittently from softphone

Discussion in '3CX Phone System - General' started by Sean Harris, Sep 11, 2017.

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  1. Sean Harris

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    Hi Guys,

    Am coming to a bit of a blank and don't know what to do!
    The PABX isn't showing any sign of delay however on the client side the softphone is either taking a while to call or hangup (maybe 5-7 seconds).

    Doesn't happen every call maybe one in four.
    Is only happening with 2 computers out of 10, rest on the network is fine.
    The PABX is hosted remotely in AWS.

    The softphone is on the latest version and so is the PABX.
    Both computers have the latest version of .NET.
    Have tried uninstalling 3cx client and .net and reinstalling.

    Any further ideas guys?
     
  2. IoannisM_3CX

    IoannisM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Sean Harris

    If the problem occurs on the 2 out of 10 computers then it is highly possible that the problem is somewhere locally. Please do try to use one of the two accounts on one of the 8 computers that work fine and let me know if the problem occurs.

    Thank you
     
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