Delay when making outbound call

Discussion in '3CX Phone System - General' started by melchafei, Aug 18, 2009.

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  1. melchafei

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    Hello All,

    This is my first post.. :)

    We currently just installed the 3cx version 7.1. Everything is going well, however when we are trying to make a bound call there is about 3 -4 sec delay before I hear the dial tone.... any idea!

    also i am not seeing any logs

    we are using a Sotel system as a voip provider
    we have a TZ170 Firewall
    phone: ACT P160S I know its old :)


    please let me know if i am missing any info

    any idea....

    thanks

    Moe E
     
  2. leejor

    leejor Well-Known Member

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    You mean when you pick up the handset it takes 3 to 4 seconds to get dialtone? Or, do you mean that it takes a few seconds for on outgoing call to start ringing?
     
  3. melchafei

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    it takes a few seconds for on outgoing call to start ringing

    Moe E
     
  4. leejor

    leejor Well-Known Member

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    Ok, that could be a couple of things. First of all, most VoIP phones/ATA's will delay sending the dialled digits (it has to be sent as a complete package to the PBX) until after a predetermined delay, usually 4 to 5 seconds, this delay can usually be adjusted. You can usually speed this up by dialling # after your last digit. That will tell the set to "send the digits now". Many phones and ATA's have a dialplan that you can define in the set so that it knows to send immediately after a certain digit combination or length, then you don't have to wait.

    It could also be a delay because of call set-up, caused by your provider.
     
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