Delete all Voicemail for a user

Discussion in '3CX Phone System - General' started by cfive, Apr 18, 2016.

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  1. cfive

    cfive Member

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    Hi,

    After a recent upgrade from v11 to v14, I find one user with over 1,000 voicemails showing in his 3cxphone app. Most of them are not marked "read", and there doesn't seem to be a way to delete *all* voicemails using 3cxphone, nor the VM system, nor the management console? Or I haven't found it, at least.

    It was possible to delete multiples with myphone app, as far as I can remember.

    I *have* set the system to delete all voicemails over 30 days old, but that doesn't seem to have kicked in, yet. (it's been 2 days now).

    I do see two Idea posts regarding this (and have upvoted both)... so I presume there isn't a way to do this via the user interfaces. Perhaps there's a way in the file system?

    If anyone knows - thanks :).
     
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  2. uptime1

    uptime1 New Member

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    v14 Cloud:
    C:\ProgramData\3CX\Instance1\Data\Ivr\Voicemail\Extensions\###
     
  3. cfive

    cfive Member

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    Awesome, thanks - I'll give that a go.
     
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