Destination not Found

Discussion in '3CX Phone System - General' started by Enrique, Aug 3, 2010.

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  1. Enrique

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    I installed 3cx Phone system and 3cx Phone on my Windows 7.
    Cannot place any outside call; response is always "destination not found"
    The log at the server is:

    21:42:14.351 [CM503020]: Normal call termination. Reason: Not found
    21:42:14.350 [CM503016]: Call(15): Attempt to reach <sip:00541147472301@192.168.1.100:5060> failed. Reason: Not Found
    21:42:14.350 [CM503014]: Call(15): No known route to target: <sip:00541147472301@192.168.1.100:5060>
    21:42:14.348 [CM503010]: Making route(s) to <sip:00541147472301@192.168.1.100:5060>
    21:42:14.343 [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13527.0] PBX contact: [sip:10@192.168.1.100:5060]
    21:42:14.335 [CM503001]: Call(15): Incoming call from Ext.10 to <sip:00541147472301@192.168.1.100:5060>
    21:39:56.353 [CM504004]: Registration succeeded for: 10000@Skype for SIP Beta - Worldwide
    21:39:55.069 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.100:5060
    21:39:47.446 [CM503016]: Call(14): Attempt to reach <sip:00541147472301@192.168.1.100:5060> failed. Reason: Not Found
    21:39:47.445 [CM503010]: Making route(s) to <sip:00541147472301@192.168.1.100:5060>
    21:39:47.435 [CM503001]: Call(14): Incoming call from Ext.10 to <sip:00541147472301@192.168.1.100:5060>
    21:39:42.639 [CM503016]: Call(13): Attempt to reach <sip:0017606604690@192.168.1.100:5060> failed. Reason: Not Found

    Can anybody hep me ????
    Tks
    Enrique
     
  2. leejor

    leejor Well-Known Member

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    What are you using for your outgoing calls (Destination), a gateway or VoIP provider? 3CX doesn't seem to be able to find either one. Are they showing as registered?
     
  3. mfm

    mfm Active Member

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    Hi,

    Have a quick look at your outbound rules and make sure that they are set up to allow such a number to dial out, also check if they have slected the correct device in the outbound rules options.
     
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  4. Enrique

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    I´m using VoIP provider Skype For SIP Beta and status shows as registered ....
     
  5. Enrique

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    Tks very Much --- !!!!!! I checked outbound rules and now it works !!!!!!
    I appreciatte very much your help.
    Enrique
     
  6. mfm

    mfm Active Member

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    Im happy ti hear you got everything working now! Happy 3CXing!
     
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