destination not found

Discussion in 'Windows' started by riz21, Apr 30, 2012.

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  1. riz21

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    hi i have just downloaded this 3cxPhone and i am registered with freetring.com which provides sip server i have credit . i cannot make outbound calls whenever i try to dial a number it immediately says destination not found. i dnt know how to solve this issue can some body help me. i have tried to change settings but it doesnot work.
    thanks
     
  2. craigreilly

    craigreilly Well-Known Member

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    have you asked them if you can use software besides what they offer?
     
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  3. leejor

    leejor Well-Known Member

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    What is saying "destination not found"? The 3CX phone display or a recording from the provider?

    if it's the provider, then be sure that you are sending digits in the correct format (length/prefix). Some VoIP providers deal with customers from all over the world and expect digits in an "international" format.

    From what I can tell from their web site, they expect calls in the format...011 7 495 1234567

    So, 011 country code, city code, number
     
  4. mixig

    mixig Active Member

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    You must probably sent number in internacional format (e164), but first do you have outbound rule for that sip trunk?
     
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