Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Diagnostic dial code

Discussion in 'Ideas' started by Internetek, Oct 9, 2015.

  1. Internetek

    Oct 9, 2015
    Likes Received:
    This is something I've seen with wireless/cell/mobile phones that has been helpful. When a user has problems with a call they can dial something like *9* and it flags the call for technicians. It just makes it easier to find in the logs when someone investigates the problem later on. This would be very helpful for when 3CX phone users report call noise or dropped calls. They could dial the dial code and maybe it would insert a line in the logs to make it easier to find the call or just flag the last call. This would make my life a lot easier when dealing with trouble tickets like "I got a call around 1230 that was dropped but don't remember anything else about it."
  2. solutionsit

    Nov 25, 2014
    Likes Received:
    Have that available as a BLF button