Dial-By-Name Directory With Short Names

Discussion in '3CX Phone System - General' started by cogent, Jan 18, 2018.

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  1. cogent

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    Hello,

    I see that there have been other posts where people have mentioned that there is an issue with the dial-by-name directory if a person only has a 2 letter last name. 3CX' instructions say to enter a 0 following the first 2 letters of their name, but this is not reasonable. People calling in will have no idea that they need to do this. There needs to be a solution for this, and so far I have not seen an adequate one. In our case, allowing us to switch the directory to first name would solve the problem.

    Thanks,
    Jason
     
  2. leejor

    leejor Well-Known Member

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  3. cogent

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    Hi Leejor,
    Thanks.. Yes, I did see that one and I guess it is the only option at this point. It will create many more cases where a caller will have to select from multiple options, but it should at least work better than now.
     
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