Dial by name WITHOUT self identification message

Discussion in 'Ideas' started by us1, Nov 21, 2017.

Dial by name WITHOUT self identification message 5 5 8votes
5/5, 8 votes

  1. us1

    us1

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    This seems like a pretty simple thing to implement. Currently, if your users do not record a self identification message, they won't be available to dial by name from an IVR. Many people like the default greeting and would rather not record their own. Why does this preclude them from being reachable from the IVR using the dial by name option?

    Please fix this so that dial by name DOES NOT have the self ID requirement.

    Thank you.
     
  2. hyprscale

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    Hi,

    Fully agree with this one.
    The requirement for any user to have the self-identification message defined in order to be reachable by the dial-by-name is a real mystery as to why it was designed like that.
    Please implement as requested by the OP (remove this requirement).

    Thank you.
     
  3. the60

    the60 New Member

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    While on the subject, the "self-identification message" label makes no sense. Not one client has understood that without a detailed explanation. Please change the prompt to "Your first and last name"
     
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