Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Dial or receive call on windows but speak using IP Phone

Discussion in '3CX Phone System - General' started by Raman Kalia, Nov 23, 2017.

Thread Status:
Not open for further replies.
  1. Raman Kalia

    Joined:
    Jun 7, 2017
    Messages:
    14
    Likes Received:
    0
    Hi,

    Can a user dial a call using windows soft client but rather speak using IP phone. Many users want to use headsets of IP phone.

    Regards,
    Raman Kalia
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,109
    Likes Received:
    329
    It can depend on the sets you are using. You want to use CTI mode. Do a search for that.
     
  3. Saqqara

    Saqqara Well-Known Member

    Joined:
    Mar 12, 2014
    Messages:
    1,251
    Likes Received:
    203
  4. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    406
    Likes Received:
    40
    Hello @Raman Kalia

    As already been said here, CTI is what you need. Both the windows client and the web client support this.
    Basically you will need to provision the windows client and ip phone with the same extension and switch to CTI Mode on the client. As for the web client, you'll need to login with the extension provisioned on ip phone
     
Thread Status:
Not open for further replies.