Dialed *01 parking forbidden by 3CX

Discussion in '3CX Phone System - General' started by hccj, Jun 4, 2014.

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  1. hccj

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    I have 3CX setup, and most features for the extensions are working fine, but now I am having an issue with call parking by dialling *0(orbit), e.g. *01

    The IP phones I am using (Polycom IP335, VVX500, VVX600) will give a fast busy tone. And upon inspection of the system log, it says the call is forbidden. It does not appear to be a Digit Map issue, as a prior post had suggested. The *01 seems to be going through, but 3CX is denying it from connecting. I have also gone into the Extensions > Ext# > Rights, and Enabled - Call Parking. Applied, Saved, and even Rebooted.

    My 3CXPhone does work, by transferring to *01.

    Below is an excerpt from the log. Can anybody offer any hints? Thanks


    04-Jun-2014 12:20:32.496 [CM503020]: Call(C:11): Normal call termination. Call originator: Extn:123. Reason: Forbidden
    04-Jun-2014 12:20:32.496 [CM503016]: Call(C:11): Attempt to reach <sip:*01@192.168.xyz.xyz:5060> from Extn:123 has failed. Reason: Forbidden
    04-Jun-2014 12:20:32.496 [Flow] Endpoint ParkOrb:*0 has no forwarding rule on reason 'Forbidden'
    04-Jun-2014 12:20:32.496 [Flow] Current call diversion path:[]
    04-Jun-2014 12:20:32.496 L:11.1[Extn] failed to reach ParkOrb:*0, reason Forbidden
    04-Jun-2014 12:20:32.496 RerouteReq
    04-Jun-2014 12:20:32.496 ~Route=Dev:sip:*0@127.0.0.1:40000;rinstance=9377f37e3b80b4f7
    04-Jun-2014 12:20:32.496 Call to T:parkOrb:*0@[Dev:sip:*0@127.0.0.1:40000;rinstance=9377f37e3b80b4f7] from L:11.1[Extn] failed, cause: Cause: 403 Forbidden/INVITE from 127.0.0.1:40000
    04-Jun-2014 12:20:32.496 L:11.2[ParkOrb:*0] got Failure: Failure Recv 403/INVITE from 127.0.0.1:40000 tid=2d456a0fce369e4e Call-ID=YmMxZWRkNTQyODdjM2VmZjUzODU4Yzk3MzU5MTRjYTI.:
    SIP/2.0 403 Forbidden
     
  2. hccj

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    Problem found: Need to do a BLIND transfer, vs. an attended transfer --> Parking orbit
     
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