Dialing E164 formated phones in v15

Discussion in '3CX Phone System - General' started by jcasares, Aug 24, 2016.

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  1. jcasares

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    After installing v15 I configured the sync with my Google Contacts in 3CX Phone. There (in Google Contacts) I have all the numbers formatted in E164 format.

    For my country (Argentina) that is:
    +54-11-4321-4321 (being country code, area code and phone)
    +54-911-9876-9876 (being country code, mobile area code and phone)

    NOTE: the dashes were added for explanation but are not there, only the plus sign.

    Trying to dial those phones doesn't work and in the logs I see these entries that don't give much info about the real issue:

    Code:
    08/24/2016 11:09:10 AM - [CM503014]: Call(C:87): No known route from Extn:208 to target: <sip:+5491198769876@127.0.0.1:5060>
    08/24/2016 11:09:10 AM - Call(C:87): from Extn:208 to +5491198769876 doesn't match any outbound rule. No outbound rule could be selected.
    08/24/2016 11:09:10 AM - [Flow] Target endpoint for +5491198769876  can not be built!
    08/24/2016 11:09:10 AM - [CM503010]: Call(C:87): Making route(s) from Extn:208 to <sip:+5491198769876@127.0.0.1:5060>
    08/24/2016 11:09:10 AM - [Flow] Refer: RefTo=<sip:+5491198769876@127.0.0.1:5060>; was call from="MakeCall" <sip:MakeCall@127.0.0.1:5060> to=<sip:*9208@127.0.0.1:5060>
    I do have the rules configured (see attached image) so I believe or something is not working properly or I'm missing some other configuration. Take in account the rules were added as a test, the final rules would be different to accommodate other countries.

    Any idea on this?
     

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  2. Baguk

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    Hi!

    Short answer: If under "Settings" -> "E164" you have selected to process the numbers, you have selected your country code and area code, as well prefixes (probably 00 and 0) - than you have to define the prefix in the Outgoing rule just as "0911" - depending if you have selected to remove country code or not.

    Long answer: http://www.3cx.com/blog/voip-howto/call ... lert-info/
     
  3. jcasares

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    I already did two things:

    - Read that article but deemed not useful as it says that E164 processing is used for incoming calls.
    - Anyway, generated different rules to try in case that was applying to outgoing calls but none worked.

    Taking into account your comment I decided to get rid of E164 processing and maintained the outgoing rules I defined before and they work. So something is not correct in the E164 processing and it doesn't go to the logs so I'm unable to see it.

    In any case I don't really know if E164 processing was useful for us at all (I believe the SIP provider doesn't use it for incoming caller ID).

    Thanks you for the information!
     
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