Dialing from Outlook "File Not Found"

Discussion in 'Windows' started by stevef, Apr 4, 2008.

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  1. stevef

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    When I dial from Outlook using the VOIP client in Desk Phone mode, my phone rings, I pick up and i get a "Hold on while I Transfer your call" message. Then instead of dialing the number I get a "File Not Found" prompt.

    Any ideas.
    Using Outlook 2003
    Latest VOIP client as of today in DeskPhone mode.

    What is the system doing to receive a "File Not Found" prompt ?
     
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  2. darrellchapman

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    What did the server log show? It provides very useful information when trying to diagnose problems however, in this case, I don't think the data would be very useful. I will assume though that it's the server saying "file not found" via a voice prompt, correct?

    In any case, try restarting all 3CX services. If the problem persists, restart the machine. If the problem still persists, perform a backup and reinstall the 3CX server software.
     
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  3. jeremyn

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    did yo ever work out this issue as we are experencing the exact same problem
     
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