Dialing Help!

Discussion in '3CX Phone System - General' started by thereverend, Oct 21, 2011.

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  1. thereverend

    thereverend New Member

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    Hey there,
    How do i get rid of the need to DIAL 9 to make an outgoing call.. Can i have 3cx set up so no 9 is needed to dial out?
     
  2. SY

    SY Well-Known Member
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    Yes, you can.
     
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  3. thereverend

    thereverend New Member

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    HOW?
     
  4. leejor

    leejor Well-Known Member

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    A lot depends on how your provider wants to receive numbers (where you live in the world). Many, that don't want to have to use a prefix just base the outbound rules on length rather than the first digit. If you live somewhere where all local numbers start with the same digit, then you can use that a basis for an outbound rule. If you are still stuck, then provide some examples of the numbering in your area.
     
  5. SY

    SY Well-Known Member
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    Outbound rule can be configured to route (intercept):
    1. calls initiated by specific extensions/groups of extensions.
    and/or
    2. dialed numbers with specified number of digits(symbols). It is recommended to specify this value in the outbound rules.
    and/or
    3. dialed numbers started with specific prefixes.

    It is not mandatory to add 9 before dialed number.
    For example:
    empty prefix
    Calls to numbers with length of: 5-15
    strip digits - 0
    prepend empty

    This rule will be triggered for any dialed number with length from 5 to 15 digits(symbols), initiated by any extension. Dialed number will be passed to provider/line without modification.
     
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  6. thereverend

    thereverend New Member

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    Outbound rule can be configured to route (intercept):
    1. calls initiated by specific extensions/groups of extensions.
    and/or
    2. dialed numbers with specified number of digits(symbols). It is recommended to specify this value in the outbound rules.
    and/or
    3. dialed numbers started with specific prefixes.

    It is not mandatory to add 9 before dialed number.
    For example:
    empty prefix
    Calls to numbers with length of: 5-15
    strip digits - 0
    prepend empty

    This rule will be triggered for any dialed number with length from 5 to 15 digits(symbols), initiated by any extension. Dialed number will be passed to provider/line without modification.[/quote]



    I was able to get rid of the 9 but now i still have to dial 1+Areacode + 7 Digit number even locally is there a way to make this go away as well or at least get rid of the 1 ?
     
  7. SY

    SY Well-Known Member
    3CX Support

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    If your provider requires to dial 1+areacode+7digits and you need to simplify dialing for the users then create three rules.
    For example:
    Area code is 3 digits and your area code is 211
    so, three rules will help you to simplify dialing:
    First rule:
    length of dialed number is 7 digits
    Strip 0, prepend 1211

    Second rule:
    length of dialed number is 10 digits
    strip 0, prepend 1

    Third rule:
    Prefix 1
    length of dialed number 11
    strip 0, prepend nothing

    User will be able to reach 7 digits local number, other areas without need to add 1, and can dial full number required by the provider.
    So if you need to reach local number 1234567
    Then you can dial
    1234567
    2111234567
    12111234567

    PBX will always dial 12111234567 as required by the provider's line.
    Another solution is to use e164 processing rules.
    It is slightly more complicated, but it will care about dialing plan required by your lines.
     
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  8. leejor

    leejor Well-Known Member

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    You also have to keep in mind any "special" numbers that are less that 7 digits long, and create an outbound rule to handle them. Things like the X11 series in North America.

    Some areas have special 7 digit numbers that do not require an area code, places like pizza delivery services sometimes use them. You'd need to figure out how your provider, if you use VoIP, handles those.

    And don't forget International calls, if you have a need to dial those.
     
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