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Dialing Wrong Number

Discussion in '3CX Phone System - General' started by ckueven, Sep 11, 2008.

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  1. ckueven

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    We have a problem when dialing out... I dialed a long distance number and it worked fine, then I tried to call a local number and I got "Thank you for calling AT&T blah blah...." So I hang up and try again just a few seconds later and the call went through. This is a very commong occurence in our 3CX. It's an intermittent problem, sometimes very intermittent sometimes not. Maybe 50% of the time the calls go through properly. Here's a posting of my logs, the number in the INVITE portions is the correct number dialed. We have a Patton 4114 gateway. No firewall, no antivirus. Using Snom phones. This problem exists when dialing from a deskphone or from the 3CX client. Any ideas?



    08:48:46.224 Call::Terminate [CM503008]: Call(20): Call is terminated
    08:48:46.192 Call::Terminate [CM503008]: Call(20): Call is terminated
    08:47:33.380 CallLeg::eek:nConfirmed Session 14568 of leg C:20.1 is confirmed
    08:47:33.286 CallCtrl::eek:nLegConnected [CM503007]: Call(20): Device joined: sip:10000@172.16.100.101:5060
    08:47:33.270 CallCtrl::eek:nLegConnected [CM503007]: Call(20): Device joined: sip:128@172.16.100.43:2051;line=cqojocc4
    08:47:33.270 MediaServerReporting::SetRemoteParty [MS210001] C:20.2:Answer received. RTP connection: 172.16.100.101:4932(4933)
    08:47:33.270 CallLeg::setRemoteSdp Remote SDP is set for legC:20.2
    08:47:29.395 MediaServerReporting::SetRemoteParty [MS210007] C:20.1:Answer provided. Connection(by pass mode): 172.16.100.101:4932(4933)
    08:47:29.395 MediaServerReporting::SetRemoteParty [MS210001] C:20.2:Answer received. RTP connection: 172.16.100.101:4932(4933)
    08:47:29.395 CallLeg::setRemoteSdp Remote SDP is set for legC:20.2
    08:47:29.395 Line::printEndpointInfo [CM505002]: Gateway:[Patton] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI MxSF v3.2.8.45 00A0BA03C933 R4.2 2007-09-19 H323 SIP FXS FXO] Transport: [sip:172.16.100.100:5060]
    08:47:29.395 CallCtrl::eek:nAnsweredCall [CM503002]: Call(20): Alerting sip:10000@172.16.100.101:5060
    08:47:29.177 MediaServerReporting::SetRemoteParty [MS210006] C:20.2:Offer provided. Connection(by pass mode): 172.16.100.43:50056(50057)
    08:47:29.145 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(20): Calling: PSTNline:6014835272@(Ln.10000@Patton)@[Dev:sip:10000@172.16.100.101:5060, Dev:sip:10001@172.16.100.101:5062, Dev:sip:10002@172.16.100.101:5064, Dev:sip:10003@172.16.100.101:5066]
    08:47:29.130 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:6014835272@172.16.100.100;user=phone]
    08:47:29.130 MediaServerReporting::SetRemoteParty [MS210000] C:20.1:Offer received. RTP connection: 172.16.100.43:50056(50057)
    08:47:29.130 CallLeg::setRemoteSdp Remote SDP is set for legC:20.1
    08:47:29.130 Extension::printEndpointInfo [CM505001]: Ext.128: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom300/6.5.13] Transport: [sip:172.16.100.100:5060]
    08:47:29.067 CallCtrl::eek:nIncomingCall [CM503001]: Call(20): Incoming call from Ext.128 to [sip:6014835272@172.16.100.100;user=phone]
    08:47:29.067 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:6014835272@172.16.100.100;user=phone SIP/2.0
    Via: SIP/2.0/UDP 172.16.100.43:2051;branch=z9hG4bK-p8c1tyirnrc2;rport=2051
    Max-Forwards: 70
    Contact: [sip:128@172.16.100.43:2051;line=cqojocc4];flow-id=1
    To: [sip:6014835272@172.16.100.100;user=phone]
    From: "Jason Porter"[sip:128@172.16.100.100];tag=0drofmg0mx
    Call-ID: 3c30f178f1b3-jbgop0c1mhdp@snom300-0004132863BF
    CSeq: 2 INVITE
    Session-Expires: 3600;refresher=uas
    Min-SE: 90
    Accept: application/sdp
    Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO
    Proxy-Authorization: Digest username="128",realm="3CXPhoneSystem",nonce="12865528048:0888fde0144efce2783e64da1ca5c247",uri="sip:6014835272@172.16.100.100;user=phone",response="86710b21ca8c20b1fb13627951d905cc",algorithm=MD5
    Supported: timer, 100rel, replaces, callerid
    User-Agent: snom300/6.5.13
    Allow-Events: talk, hold, refer
    Content-Length: 0
    P-Key-Flags: keys="3"
    08:45:18.833 Call::Terminate [CM503008]: Call(19): Call is terminated
    08:45:18.802 Call::Terminate [CM503008]: Call(19): Call is terminated
    08:45:08.380 CallLeg::eek:nConfirmed Session 14556 of leg C:19.1 is confirmed
    08:45:08.286 CallCtrl::eek:nLegConnected [CM503007]: Call(19): Device joined: sip:10000@172.16.100.101:5060
    08:45:08.255 CallCtrl::eek:nLegConnected [CM503007]: Call(19): Device joined: sip:128@172.16.100.43:2051;line=cqojocc4
    08:45:08.255 MediaServerReporting::SetRemoteParty [MS210001] C:19.2:Answer received. RTP connection: 172.16.100.101:4930(4931)
    08:45:08.255 CallLeg::setRemoteSdp Remote SDP is set for legC:19.2
    08:45:04.489 MediaServerReporting::SetRemoteParty [MS210007] C:19.1:Answer provided. Connection(by pass mode): 172.16.100.101:4930(4931)
    08:45:04.489 MediaServerReporting::SetRemoteParty [MS210001] C:19.2:Answer received. RTP connection: 172.16.100.101:4930(4931)
    08:45:04.489 CallLeg::setRemoteSdp Remote SDP is set for legC:19.2
    08:45:04.489 Line::printEndpointInfo [CM505002]: Gateway:[Patton] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI MxSF v3.2.8.45 00A0BA03C933 R4.2 2007-09-19 H323 SIP FXS FXO] Transport: [sip:172.16.100.100:5060]
    08:45:04.489 CallCtrl::eek:nAnsweredCall [CM503002]: Call(19): Alerting sip:10000@172.16.100.101:5060
    08:45:04.317 MediaServerReporting::SetRemoteParty [MS210006] C:19.2:Offer provided. Connection(by pass mode): 172.16.100.43:51654(51655)
    08:45:04.286 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(19): Calling: PSTNline:6014835272@(Ln.10000@Patton)@[Dev:sip:10000@172.16.100.101:5060, Dev:sip:10001@172.16.100.101:5062, Dev:sip:10002@172.16.100.101:5064, Dev:sip:10003@172.16.100.101:5066]
    08:45:04.270 MediaServerReporting::SetRemoteParty [MS210000] C:19.1:Offer received. RTP connection: 172.16.100.43:51654(51655)
    08:45:04.270 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:6014835272@172.16.100.100;user=phone]
    08:45:04.270 CallLeg::setRemoteSdp Remote SDP is set for legC:19.1
    08:45:04.270 Extension::printEndpointInfo [CM505001]: Ext.128: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom300/6.5.13] Transport: [sip:172.16.100.100:5060]
    08:45:04.192 CallCtrl::eek:nIncomingCall [CM503001]: Call(19): Incoming call from Ext.128 to [sip:6014835272@172.16.100.100;user=phone]
    08:45:04.161 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:6014835272@172.16.100.100;user=phone SIP/2.0
    Via: SIP/2.0/UDP 172.16.100.43:2051;branch=z9hG4bK-vzzzbjd2h1x1;rport=2051
    Max-Forwards: 70
    Contact: [sip:128@172.16.100.43:2051;line=cqojocc4];flow-id=1
    To: [sip:6014835272@172.16.100.100;user=phone]
    From: "Jason Porter"[sip:128@172.16.100.100];tag=c70243u78h
    Call-ID: 3c30f0e5c350-6wf5je4ckdre@snom300-0004132863BF
    CSeq: 2 INVITE
    Session-Expires: 3600;refresher=uas
    Min-SE: 90
    Accept: application/sdp
    Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO
    Proxy-Authorization: Digest username="128",realm="3CXPhoneSystem",nonce="12865527903:05e5b3718c1dcfceb659e961b3ea2dc5",uri="sip:6014835272@172.16.100.100;user=phone",response="de6bdb02369e1f8cbd0eaf5b132d99b4",algorithm=MD5
    Supported: timer, 100rel, replaces, callerid
    User-Agent: snom300/6.5.13
    Allow-Events: talk, hold, refer
    Content-Length: 0
    P-Key-Flags: keys="3"
    08:38:41.474 Call::Terminate [CM503008]: Call(18): Call is terminated
    08:38:41.442 Call::Terminate [CM503008]: Call(18): Call is terminated
    08:36:56.880 CallLeg::eek:nConfirmed Session 14493 of leg C:18.1 is confirmed
    08:36:56.755 CallCtrl::eek:nLegConnected [CM503007]: Call(18): Device joined: sip:10000@172.16.100.101:5060
    08:36:56.724 CallCtrl::eek:nLegConnected [CM503007]: Call(18): Device joined: sip:128@172.16.100.43:2051;line=cqojocc4
    08:36:56.724 MediaServerReporting::SetRemoteParty [MS210001] C:18.2:Answer received. RTP connection: 172.16.100.101:4928(4929)
    08:36:56.724 CallLeg::setRemoteSdp Remote SDP is set for legC:18.2
    08:36:52.989 MediaServerReporting::SetRemoteParty [MS210007] C:18.1:Answer provided. Connection(by pass mode): 172.16.100.101:4928(4929)
    08:36:52.989 MediaServerReporting::SetRemoteParty [MS210001] C:18.2:Answer received. RTP connection: 172.16.100.101:4928(4929)
    08:36:52.989 CallLeg::setRemoteSdp Remote SDP is set for legC:18.2
    08:36:52.989 Line::printEndpointInfo [CM505002]: Gateway:[Patton] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI MxSF v3.2.8.45 00A0BA03C933 R4.2 2007-09-19 H323 SIP FXS FXO] Transport: [sip:172.16.100.100:5060]
    08:36:52.989 CallCtrl::eek:nAnsweredCall [CM503002]: Call(18): Alerting sip:10000@172.16.100.101:5060
    08:36:52.786 MediaServerReporting::SetRemoteParty [MS210000] C:18.1:Offer received. RTP connection: 172.16.100.43:62976(62977)
    08:36:52.786 CallLeg::setRemoteSdp Remote SDP is set for legC:18.1
    08:36:52.786 MediaServerReporting::SetRemoteParty [MS210006] C:18.2:Offer provided. Connection(by pass mode): 172.16.100.43:62976(62977)
    08:36:52.755 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(18): Calling: PSTNline:19516622689@(Ln.10000@Patton)@[Dev:sip:10000@172.16.100.101:5060, Dev:sip:10001@172.16.100.101:5062, Dev:sip:10002@172.16.100.101:5064, Dev:sip:10003@172.16.100.101:5066]
    08:36:52.739 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:19516622689@172.16.100.100;user=phone]
    08:36:52.739 Extension::printEndpointInfo [CM505001]: Ext.128: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom300/6.5.13] Transport: [sip:172.16.100.100:5060]
    08:36:52.661 MediaServerReporting::SetRemoteParty [MS210000] C:18.1:Offer received. RTP connection: 172.16.100.43:62976(62977)
    08:36:52.661 CallCtrl::eek:nIncomingCall [CM503001]: Call(18): Incoming call from Ext.128 to [sip:19516622689@172.16.100.100;user=phone]
    08:36:52.661 CallLeg::setRemoteSdp Remote SDP is set for legC:18.1
    08:36:52.661 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:19516622689@172.16.100.100;user=phone SIP/2.0
    Via: SIP/2.0/UDP 172.16.100.43:2051;branch=z9hG4bK-yf0s1zt0xoh2;rport=2051
    Max-Forwards: 70
    Contact: [sip:128@172.16.100.43:2051;line=cqojocc4];flow-id=1
    To: [sip:19516622689@172.16.100.100;user=phone]
    From: "Jason Porter"[sip:128@172.16.100.100];tag=7pwu08ndub
    Call-ID: 3c30eef6a122-eknxfeamygzy@snom300-0004132863BF
    CSeq: 2 INVITE
    Session-Expires: 3600;refresher=uas
    Min-SE: 90
    Accept: application/sdp
    Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO
    Proxy-Authorization: Digest username="128",realm="3CXPhoneSystem",nonce="12865527412:cf2b47529ecda2eac1cfd72742309d04",uri="sip:19516622689@172.16.100.100;user=phone",response="70af0c3af9ae4479cd0c844338b08827",algorithm=MD5
    Supported: timer, 100rel, replaces, callerid
    User-Agent: snom300/6.5.13
    Allow-Events: talk, hold, refer
    Content-Length: 0
    P-Key-Flags: keys="3"
     
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