Dialling while showing remote party ID

Discussion in '3CX Phone System - General' started by marefaat, May 10, 2016.

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  1. marefaat

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    Hi,

    I am trying to use a Cisco 7942 with 3CX, it is working quite well with all features needed except that when I dial, I can only see To:"Remote_SIP_Extension" with no remote party ID/Name.

    In previous used Cisco CME, we used to have the called_ID shown while dialing.

    Anyone have a clue, how can this be accomplished on 3CX ??
     
  2. leejor

    leejor Well-Known Member

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    As far as I'm aware, the remote parties name, or other identifiers (other than that number you are actually dialling), will only show if there is a match in the internal directory of the set. This works in the same manner as dialling from a mobile phone. Previously, the set you were using, may have had an internal directory downloaded to it, or there may have been some Cisco proprietary feature in play.
     
  3. marefaat

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    It's not a special Cisco feature, this have been available in Astersik with it's different flavors for a while now.

    This feature depends on the PBX ability to send certain header (RPID which stands for Remote Party ID) within the Sip package, the phone gets it and displays the ID.

    3CX has the ability to send/forward this header, but I can see it only on the part of Voip providers.

    Anyone can add to this info ??
     
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