Solved DID Destination for calls outside office hours...

Discussion in '3CX Phone System - General' started by Randall, Sep 20, 2017.

Thread Status:
Not open for further replies.
  1. Randall

    Joined:
    Mar 27, 2017
    Messages:
    30
    Likes Received:
    17
    I'm confused about how the outside office hours routing is supposed to work. I have the attached settings configured and have made sure that the system is using the default office hours. I've checked and set the system time zone and time. I can't seem to get the system to reliably route calls to the outside office hours destination. Am I missing something? Capture.JPG
     
  2. Archie Frederic

    Joined:
    Jan 31, 2017
    Messages:
    72
    Likes Received:
    1
    Hi Randall!

    I just wanna ask if you have considered checking the timezone of the server of 3cx itself? I'd like to inform you that the 3cx management console adjust its time to the current time settings of the PC you are accessing.
     
  3. Randall

    Joined:
    Mar 27, 2017
    Messages:
    30
    Likes Received:
    17
    The time zone is correct from what I can tell. Date/time in the image below matches the local time here. Restarted the services and checked again last night and the outside of office hours message did not play. Something else I've noticed. When calling the DID, the system appears to only ring one extension in the ring group when monitoring the call from the console. The calls do however ring on the other extensions. Strange.
    DateTime.JPG
     
  4. Archie Frederic

    Joined:
    Jan 31, 2017
    Messages:
    72
    Likes Received:
    1
    Base on your setup, once you receive a call on outside of office hours, it would go directly to your IVR extension. had you tried to configure the IVR? What should happen once it reach the IVR?
     
  5. Randall

    Joined:
    Mar 27, 2017
    Messages:
    30
    Likes Received:
    17
    It's supposed to play the after hours prompt and dump to voicemail. Now that you mention it, it appear sot be just dumping to voicemail and not playing the prompt.
     
  6. Archie Frederic

    Joined:
    Jan 31, 2017
    Messages:
    72
    Likes Received:
    1
  7. Randall

    Joined:
    Mar 27, 2017
    Messages:
    30
    Likes Received:
    17
    Archie, saw that. Not sure what I'm missing.
     
  8. Archie Frederic

    Joined:
    Jan 31, 2017
    Messages:
    72
    Likes Received:
    1
    Can you upload the picture of the configuration of your IVR? I cannot distinguish if there is a problem with the IVR itself.
     
  9. Randall

    Joined:
    Mar 27, 2017
    Messages:
    30
    Likes Received:
    17
    I've attached a shot of the IVR settings.
     

    Attached Files:

    • IVR.pdf
      File size:
      95.4 KB
      Views:
      12
  10. Archie Frederic

    Joined:
    Jan 31, 2017
    Messages:
    72
    Likes Received:
    1
    Kindly adjust "If not input within seconds" below the "Destination for no or invalid input" depending on how long your message was then if this would not be fix let's look deeper at this issue. thanks.
     
  11. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    5,514
    Likes Received:
    361
    Hello @Randall

    As i see you have configured the out of office hours to an Inbound rule of a DID. What happens if you configure the out of office hours under the main trunk number? Does that work? Do you have multiple DID's? Can you see where the call is routed from the call logs?
     
  12. Randall

    Joined:
    Mar 27, 2017
    Messages:
    30
    Likes Received:
    17
    I'm daft but have it sorted. The trunk in and out of office rules were taking precedence. Something about Archie's last reply tripped something in my head and lead me to the trunk settings. Thanks all.
     
  13. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    5,514
    Likes Received:
    361
    Glad the issue is solved. :)
     
Thread Status:
Not open for further replies.