- Joined
- Jul 2, 2007
- Messages
- 10
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HI,
We have had 3cx for a year or two, and it all worked fine, so fine that we never bothered to upgrade
however we recenly had a crash, and I have been tasked with the job of fixing it. I did not set this up in the first place (if i had I would of had a backup).
I have it all working and we can take calls again .
The last (i hope remaining) problem I have is for DID's we have one main number, and one DID that calls the voicemail extension, so that users can access voicemails from anywhere.
I can not get the DID to work.
here is the server log (it;s supposed to be in verbose, but this does not look any different to medium level) (i have masked some of the number with "XXXX") :-
we are currently on version 7.1
I am guessing i need to do something with the DID, Source ID tabs on the provider settings, but have got lost.
Cheers In Advance
We have had 3cx for a year or two, and it all worked fine, so fine that we never bothered to upgrade
however we recenly had a crash, and I have been tasked with the job of fixing it. I did not set this up in the first place (if i had I would of had a backup).
I have it all working and we can take calls again .
The last (i hope remaining) problem I have is for DID's we have one main number, and one DID that calls the voicemail extension, so that users can access voicemails from anywhere.
I can not get the DID to work.
here is the server log (it;s supposed to be in verbose, but this does not look any different to medium level) (i have masked some of the number with "XXXX") :-
16:34:41.687 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 87.127.215.242:5060;branch=z9hG4bK4fdc0ed2;rport=5060
Max-Forwards: 70
Contact: <sip:[email protected]>
To: <sip:[email protected]>
From: "XXXX242440"<sip:[email protected]>;tag=as5c0e8473
Call-ID: [email protected]
CSeq: 102 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Date: Tue, 07 Dec 2010 16:34:26 GMT
User-Agent: Entanet Media Server
Content-Length: 0
X-DNQ: 441872300169
16:34:41.687 [CM302001]: Authorization system can not identify source of: SipReq: INVITE [email protected] tid=4fdc0ed2 cseq=INVITE [email protected] / 102 from(wire)
we are currently on version 7.1
I am guessing i need to do something with the DID, Source ID tabs on the provider settings, but have got lost.
Cheers In Advance