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- Dec 19, 2008
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Excuse my ignorance, I am a newbie...
I have two issues:
1) I've successfully purchased and setup a new 3CX v7 server with my account from NexVortex. I can make a receive calls just fine however when I add my additional DID numbers from NexVortex, they do not work. I've contacted NexVortex about the issue and they tell me the following:
I've made this change to in the "Edit Provider" section of 3CX but this made no difference.
2) My second issue is that being a small company, we have several people working double-duty. I have a DID for each department but would like outgoing calls to have different caller ids based on which department is doing the calling. For example, I have one person doing sales and accounting. If she is making a sales call I need her outbound caller id to be 269-555-1212. If she's making a call to a vendor I need her outbound caller id to be 269-555-1414. NexVortex says this is possible however it needs to be setup in 3CX. How do I go about that?
Please help.
I have two issues:
1) I've successfully purchased and setup a new 3CX v7 server with my account from NexVortex. I can make a receive calls just fine however when I add my additional DID numbers from NexVortex, they do not work. I've contacted NexVortex about the issue and they tell me the following:
As shown below your 3CX sends a proxy authentication request on inbound calls
U 2008/12/17 20:44:26.604129 [IPCENSORED]:5060 -> 66.23.129.253:5060
SIP/2.0 407 Proxy Authentication Required. Via: SIP/2.0/UDP 66.23.129.253:5
Please have the following entry added in the source identifcation tab
- Make sure match any field is checked.
- Sip field = to host part | value = custom value | custome value= 66.23.129.153
I've made this change to in the "Edit Provider" section of 3CX but this made no difference.
2) My second issue is that being a small company, we have several people working double-duty. I have a DID for each department but would like outgoing calls to have different caller ids based on which department is doing the calling. For example, I have one person doing sales and accounting. If she is making a sales call I need her outbound caller id to be 269-555-1212. If she's making a call to a vendor I need her outbound caller id to be 269-555-1414. NexVortex says this is possible however it needs to be setup in 3CX. How do I go about that?
Please help.