DID not working

Discussion in '3CX Phone System - General' started by Pat K, Jan 30, 2014.

Thread Status:
Not open for further replies.
  1. Pat K

    Joined:
    Jan 30, 2014
    Messages:
    3
    Likes Received:
    0
    We have 3cx connected to PSTN BRI lines via a SmartNode 4638. We do not use VOIP or a VOIP provider.

    We have DIDs provided by our teleco provider.(BT)

    We have set up Inbound Rules to transfer incoming calls to the DIDs to individual extensions but instead they are just going through to the default operator extension. The Inbound Rules have been set up on all of the Gateway Ports

    The Server Activity Log does not have the DID number dialled present in the "to" header. It has the default operator extension.

    What could the problem be? We would appreciate any suggestions.

    Cheers
    Pat
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,842
    Likes Received:
    298
    Have you confirmed, using something like Wireshark, that the dialled number is indeed being sent by your provider? Have you spoken to BT to confirm that they are supposed to be sending it?
     
  3. Pat K

    Joined:
    Jan 30, 2014
    Messages:
    3
    Likes Received:
    0
    Yes, we have been using the DIDs for years on our (just replaced) Panasonic PBX. The DIDs had always gone through to the correct extensions, therefore we know that the dialled number is being sent by BT
     
  4. Pat K

    Joined:
    Jan 30, 2014
    Messages:
    3
    Likes Received:
    0
    Issue solved, posted here in case it helps someone else.

    Problem was the DDI mask - BT send only 6 digits as the DDI number, so as soon as I edited the Inbound rules entry in 3cx Management Console to match all was well

    Kind regards
    Pat
     
Thread Status:
Not open for further replies.