DID routing not working

Discussion in '3CX Phone System - General' started by pukkainc, Jun 5, 2016.

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  1. pukkainc

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    I have one Patton gateway, port 90001. There are 3 DIDs for this gateway. I want them each to do different things when called. I see where the settings are for the DID, bit the Gateway's setting overrides them. So both DIDs do whatever the gateway port is set to do.

    What am I missing?
     
  2. 3cxoleg

    3cxoleg Support Team
    Staff Member 3CX Support

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  3. pukkainc

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  4. pukkainc

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    Update: when I added the DIDs to 3CX, I included the area code (10 digit number). The actual DID does not include the area code, so the DID coming in didn't match any rule, so it used the gateway rule. After fixing my DIDs, everything worked as expected.
     
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