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DIDForSale provider and Fax

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DexDeadly

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I know the fax server does not work in the free version. However the demo key is supposed to unlock all the features with only 2 simultaneous calls. Does this not include the 3CX faxing? Please let me know. I keep trying to configure it but I feel I might just be wasting time at this point.
 
Re: Fax Server

Check is extension 888 green (fax server extension), also check is the fax server service started. Fax server can be use only for receiving faxes. 3cx support only T.38 protocol so you must have T.38 sip trunk or T.38 capable pstn gateway
 
Re: Fax Server

Extension is green and fax service is showing started. I am using DIDForSale and they say T.38 is supported. However when I try sending a test fax from faxzero it never comes in.
 
Re: Fax Server

Try to dial your fax number which is on 3cx, do you hear fax sound? Also check the server activity log or wireshark, if there is no incoming fax log maybe you can check with DIDforSale. When the fax is coming, extension 888 will answer and the status must be connected. In inbound rule did you select send fax to "email of extension" for fax number?
 
Re: Fax Server

I'm going to email DIDForSale see if they need to enable it on the line. When I call the line it just disconnects on me. I have it set to do the emailing.
 
Re: Fax Server

They say that t38 is enabled. However I tried to fax something from a regular fax machine and it didn't come through. This is what my log shows.

14-Dec-2012 17:34:25.521 [MS105000] C:6.2: No RTP packets were received:remoteAddr=127.0.0.1:10002,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7020
14-Dec-2012 17:34:24.109 Leg L:6.2[Fax] is terminated: Cause: BYE from PBX
14-Dec-2012 17:34:24.108 [CM503008]: Call(C:6): Call is terminated
14-Dec-2012 17:34:24.105 Leg L:6.1[Line:10000<<+12157888085] is terminated: Cause: BYE from PBX
14-Dec-2012 17:34:22.191 [CM503007]: Call(C:6): Fax:888 has joined, contact <sip:[email protected]:5100>
14-Dec-2012 17:34:22.188 [CM503007]: Call(C:6): Line:10000<<+12157888085 has joined, contact <sip:rburgess@[email protected]:5060>
14-Dec-2012 17:34:22.184 L:6.2[Fax] has joined to L:6.1[Line:10000<<+12157888085]
14-Dec-2012 17:34:22.060 [CM503025]: Call(C:6): Calling T:Fax:888@[Dev:sip:[email protected]:5100;user=phone] for L:6.1[Line:10000<<+12157888085]
14-Dec-2012 17:34:22.022 [CM503027]: Call(C:6): From: Line:10000<<+12157888085 ("Fax Line:" <sip:[email protected]:5060>) to T:Fax:888@[Dev:sip:[email protected]:5100;user=phone]
14-Dec-2012 17:34:22.022 [CM503004]: Call(C:6): Route 1: from L:6.1[Line:10000<<+12157888085] to T:Fax:888@[Dev:sip:[email protected]:5100;user=phone]
14-Dec-2012 17:34:22.022 [CM505003]: Provider:[DIDFORSALE] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:rburgess%[email protected]:5060]
14-Dec-2012 17:34:22.016 [CM503001]: Call(C:6): Incoming call from Line:10000<<+12157888085 to <sip:[email protected]:5060>
 
Re: Fax Server

Anyone able to help me out here? I really think if I can get this going on I'd like to purchase the mini version for my business.. Thank you.
 
Re: Fax Server

DexDeadly said:
Anyone able to help me out here? I really think if I can get this going on I'd like to purchase the mini version
for my business.. Thank you.
At least, we are able to try to help you...
Could you please provide a verbose log of the call?
From the log, which you have provided, the only one thing is visible... 3CX FAX server does not understand DIDForSale.
 
Re: Fax Server

Here is a new test i just ran. I tried by using Faxzero website since i have no access to an actual physical machine.

=0
o=3cxPS 250634829824 98163490817 IN IP4 96.227.232.97
s=3cxPS Audio call
c=IN IP4 96.227.232.97
t=0 0
m=audio 9000 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
15-Dec-2012 11:51:41.340 Connected(UAS) from <sip:[email protected]>;tag=3564579121-804804 to <sip:[email protected]:5060>;tag=a4208634
15-Dec-2012 11:51:41.340 L:1.1[Line:10000<<+18009806858] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=8bbd.28289737.0 [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 209.216.2.211;branch=z9hG4bK8bbd.28289737.0
Via: SIP/2.0/UDP 64.125.111.10:5060;branch=z9hG4bKa848afdf1114385f7a296b2540117d8e
Record-Route: <sip:209.216.2.211;lr=on;ftag=3564579121-804804>
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=a4208634
From: <sip:[email protected]>;tag=3564579121-804804
Call-ID: [email protected]
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 225
 
Re: Fax Server

So is this DIDForSale not understanding the fax coming in? Do I ned to have windows faxserver installed? Do I need any other devices or should I be able to just receive the fax and have it email? Please let me know so that I can finish getting this setup. This is the last piece of my puzzle. I have a stack of business cards printed out with this fax number on it and I need to get this situated.
 
Re: Fax Server

What version of 3cx?
 
Re: Fax Server

Dex,
You need to post a complete log, up to the point where you see the disconnect.
 
Re: Fax Server

3cx apparently sees the call from didforsale as a normal call. A wireshark capture would likely help and knowing the version of 3cx might as well. There are differences between the versions with V11 being enhanced to minimize the setup.

I think wireshark will give more detail than the 3cx log. In this matter, but feel fre to post both.
 
Re: Fax Server

Fax service is definitely working with demo version of 3CX. You need to set also a valid e-mail account.

All you need to use fax service, is a T.38 compliant VoIP provider.
G.711 pass-trough is not compatible with built-in fax server, you need a suitable ATA and legacy fax-machine to send / receive faxes in such cases.

Regards
 
Re: Fax Server

Alright sorry for this. I had a complete hardware failure on my server. I'm in the middle of a relocation as well. I'll be resetting this up today sometime and will try all the suggestions. I was using the latest version 11 with a demo key. I did not realize that I posted an incomplete log and I will post a complete log as soon as this is resetup. Thank for the help I really like this software.
 
Re: Fax Server

I have gone ahead and reinstalled Version 11 of 3CX on a Windows 7 Ultimate machine. Here is what I am getting in the Server Event Log

The description for Event ID '1073741824' in Source '3CXFAXSrv' cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event:'Service procedure completed with code 0'

Now I am running the Abyss web server. Would it be better to install IIS and setup SMTP? Then set that up through my GMail? I did this before on my previous Windows 2008 Server box.
 
Re: Fax Server

Ok, I just resetup my Windows 2008 machine. I reinstalled 3CX version 11 and have placed in the demo key. I have verified that emails are now being sent through the SMTP server installed on the machine. I tested this by using the send welcome email. All is well except I'm still getting the error I posted above. How do I resolve that so that I can get this fax server working? Thank you
 
Re: Fax Server

Here is a full log copy. How am I looking here?

26-Jan-2013 20:08:22.973 [MS105000] C:2.2: No RTP packets were received:remoteAddr=127.0.0.1:10002,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7002
26-Jan-2013 20:08:22.973 MSLogReports
26-Jan-2013 20:08:22.862 L:2.2[Fax] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=3942F4F Call-ID=ZjY4NDhjNmM5MDcxMGY3OTYzMjVhZTlkNGNjNDVhMDk.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 127.0.0.1:5100;branch=z9hG4bK3942F4F
Contact: <sip:[email protected]:5060>
To: "4Twelve-Solutions Fax:"<sip:[email protected]:5060;nf=e>;tag=f235a854
From: <sip:[email protected]:5060;user=fax>;tag=72-2125
Call-ID: ZjY4NDhjNmM5MDcxMGY3OTYzMjVhZTlkNGNjNDVhMDk.
CSeq: 3 BYE
Content-Length: 0
26-Jan-2013 20:08:22.862 SendMsg from "4Twelve-Solutions Fax:"<sip:[email protected]:5060;nf=e>;tag=f235a854 to <sip:[email protected]:5060;user=fax>;tag=72-2125
26-Jan-2013 20:08:22.758 L:2.2[Fax]: Terminating targets, reason:
26-Jan-2013 20:08:22.758 Leg L:2.2[Fax] is terminated: Cause: BYE from PBX
26-Jan-2013 20:08:22.758 Terminated from <sip:[email protected]:5060;user=fax>;tag=72-2125 to "4Twelve-Solutions Fax:"<sip:[email protected]:5060;nf=e>;tag=f235a854; reason: LocalBye
26-Jan-2013 20:08:22.758 L:2.2[Fax] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=7c0e7c35d72eb316 Call-ID=ZjY4NDhjNmM5MDcxMGY3OTYzMjVhZTlkNGNjNDVhMDk.:
BYE sip:[email protected]:5100 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-7c0e7c35d72eb316-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060;user=fax>;tag=72-2125
From: "4Twelve-Solutions Fax:"<sip:[email protected]:5060;nf=e>;tag=f235a854
Call-ID: ZjY4NDhjNmM5MDcxMGY3OTYzMjVhZTlkNGNjNDVhMDk.
CSeq: 2 BYE
Content-Length: 0
26-Jan-2013 20:08:22.758 SendMsg from "4Twelve-Solutions Fax:"<sip:[email protected]:5060;nf=e>;tag=f235a854 to <sip:[email protected]:5060;user=fax>;tag=72-2125
26-Jan-2013 20:08:22.758 L:2.2[Fax] Sending: OnSendResp Send 488/INVITE from 0.0.0.0:0 tid=68C017F2 Call-ID=ZjY4NDhjNmM5MDcxMGY3OTYzMjVhZTlkNGNjNDVhMDk.:
SIP/2.0 488 Not Acceptable Here
Via: SIP/2.0/UDP 127.0.0.1:5100;branch=z9hG4bK68C017F2
To: "4Twelve-Solutions Fax:"<sip:[email protected]:5060;nf=e>;tag=f235a854
From: <sip:[email protected]:5060;user=fax>;tag=72-2125
Call-ID: ZjY4NDhjNmM5MDcxMGY3OTYzMjVhZTlkNGNjNDVhMDk.
CSeq: 2 INVITE
Content-Length: 0
26-Jan-2013 20:08:22.758 SendMsg from "4Twelve-Solutions Fax:"<sip:[email protected]:5060;nf=e>;tag=f235a854 to <sip:[email protected]:5060;user=fax>;tag=72-2125
26-Jan-2013 20:08:22.757 [CM503008]: Call(C:2): Call is terminated
26-Jan-2013 20:08:22.757 L:2.2[Fax]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
26-Jan-2013 20:08:22.755 Blocking refers for the Call(C:2)
26-Jan-2013 20:08:22.755 Call(C:2) is terminated
26-Jan-2013 20:08:22.754 L:2.1[Line:10000<<+18009806858]: Terminating targets, reason:
26-Jan-2013 20:08:22.754 Leg L:2.1[Line:10000<<+18009806858] is terminated: Cause: BYE from PBX
26-Jan-2013 20:08:22.751 Terminated from <sip:[email protected]>;tag=3568237698-887444 to <sip:[email protected]:5060>;tag=e326f011; reason: LocalBye
26-Jan-2013 20:08:22.750 L:2.1[Line:10000<<+18009806858] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=9408134bba435565 [email protected]:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-9408134bba435565-1---d8754z-;rport
Max-Forwards: 70
Route: <sip:209.216.15.70;lr;ftag=3568237698-887444>
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=3568237698-887444
From: <sip:[email protected]:5060>;tag=e326f011
Call-ID: [email protected]
CSeq: 3 BYE
Reason: SIP;description="Application Rejected Sdp(usually no common codec)"
Content-Length: 0
26-Jan-2013 20:08:22.750 SendMsg from <sip:[email protected]:5060>;tag=e326f011 to <sip:[email protected]>;tag=3568237698-887444
26-Jan-2013 20:08:22.750 Offer is rejected on Leg L:2.1[Line:10000<<+18009806858];
OnOfferRejected Recv 488/INVITE from 209.216.15.70:5060 tid=fd15c526b2025878 [email protected]:
SIP/2.0 488 Not Acceptable Here
Via: SIP/2.0/UDP 10.1.2.10:5060;received=72.94.24.236;branch=z9hG4bK-d8754z-fd15c526b2025878-1---d8754z-;rport=5060
Record-Route: <sip:209.216.15.70;lr;ftag=3568237698-887444>
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=3568237698-887444
From: <sip:[email protected]:5060>;tag=e326f011
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, BYE, OPTIONS, CANCEL, ACK, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, PRACK, UPDATE, MESSAGE, PUBLISH
Call-Info: <sip:64.125.111.10>;method="NOTIFY;Event=telephone-event;Duration=1000"
Content-Length: 0
26-Jan-2013 20:08:21.979 L:2.1[Line:10000<<+18009806858] Sending: OnSendReq Send Req INVITE from 0.0.0.0:0 tid=264bc37cb65a3a14 [email protected]:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-264bc37cb65a3a14-1---d8754z-;rport
Max-Forwards: 70
Route: <sip:209.216.15.70;lr;ftag=3568237698-887444>
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=3568237698-887444
From: <sip:[email protected]:5060>;tag=e326f011
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 298

v=0
o=3cxPS 411058569216 200974270466 IN IP4 72.94.24.236
s=3cxPS Audio call
c=IN IP4 72.94.24.236
t=0 0
m=image 9004 udptl t38
a=T38FaxVersion:0
a=T38MaxBitRate:14400
a=T38FaxRateManagement:transferredTCF
a=T38FaxMaxBuffer:10500
a=T38FaxMaxDatagram:1500
a=T38FaxUdpEC:t38UDPRedundancy
26-Jan-2013 20:08:21.979 SendMsg from <sip:[email protected]:5060>;tag=e326f011 to <sip:[email protected]>;tag=3568237698-887444
26-Jan-2013 20:08:21.664 L:2.1[Line:10000<<+18009806858] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=0a1f.37525c76.0 [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 209.216.15.70;branch=z9hG4bK0a1f.37525c76.0
Via: SIP/2.0/UDP 64.125.111.10:5060;branch=z9hG4bK9a0c62b47684de9209d749ac80484910
Record-Route: <sip:209.216.15.70;lr=on;ftag=3568237698-887444>
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=e326f011
From: <sip:[email protected]>;tag=3568237698-887444
Call-ID: [email protected]
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CXPhoneSystem 11.0.28392.820 (27565)
Content-Length: 224

v=0
o=3cxPS 411058569216 200974270465 IN IP4 72.94.24.236
s=3cxPS Audio call
c=IN IP4 72.94.24.236
t=0 0
m=audio 9002 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
 
Re: Fax Server

I've been searching every reach of the internet that i can find and I see multiple people having this same issue. However none of the threads seem to have no answer in them at all. Who is going to be my savior?
 
Re: Fax Server

Look into your NAT (Firewall), that is where your issue is. It does work with DIDForSale.
 
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