Solved DIDs not routing to correct Ring Group

Discussion in '3CX Phone System - General' started by DaveSD, Mar 30, 2018.

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  1. DaveSD

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    DID not routing to correct Ring Group
    Version 15.5.10244.4

    Sip Trunk
    Flowroute sip.flowroute.com Provider Main line 8582252349
    DID/DDI Number
    8582252349
    7602304470
    Inbound Rules
    DID Abbey Flowroute 8582252349 800 Abbey Line 800 Abbey Line
    DID Forgotten Barrel Flowroute 7602304470 801 Forgotten Barrel 801 Forgotten Barrel

    Ring Group 800 Abbey Line
    DID Assigned
    8582252349 (800,800)


    Ring Group 801 Forgotten Barrel
    DID Assigned
    7602304470 (801,801)


    Calls to both numbers (8582252349 or 7602304470) goto 800 - Abbey Line

    Extensions for Forgotten Barrel do not ring when you call 760-230-4470, but the extensions in 800 - Abbey Line ring, both numbers goto Ring Group 800.

    Anyone have any ideas?

    Thanks,

    ~David
     
  2. neville

    neville New Member

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    What is assigned in the SIP trunk settings for the extension?

    Try *2304470 and *2252349 as the did numbers. They might be sending a different did string.
     
  3. DaveSD

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    You are my new best friend, that worked. Thank you!
     
    craigreilly likes this.
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