gn_Dennis
Free User
- Joined
- Jun 15, 2018
- Messages
- 16
- Reaction score
- 0
Hi,
we need a status where only internal incoming calls are being proceeded, while external incoming should being routed immediately to an IVR. At the moment we solve it by simple forwarding rules: "If I do not answer calls within: 1 seconds. Forward internal calls to:" *its own extension (again)* and "After timeout forward external calls to:" *IVR*.
If an internal call is received now and picked up after let's say 30 seconds, of course there are 29 unanswered calls which is not embraced by our users.
To prevent this, I think of creating a call flow as inbound rule, filtering external calls for this certain status.
How to distinguish between internal and external calls in Call Flow Designer?
Any ideas?
Thanks, Dennis
we need a status where only internal incoming calls are being proceeded, while external incoming should being routed immediately to an IVR. At the moment we solve it by simple forwarding rules: "If I do not answer calls within: 1 seconds. Forward internal calls to:" *its own extension (again)* and "After timeout forward external calls to:" *IVR*.
If an internal call is received now and picked up after let's say 30 seconds, of course there are 29 unanswered calls which is not embraced by our users.
To prevent this, I think of creating a call flow as inbound rule, filtering external calls for this certain status.
How to distinguish between internal and external calls in Call Flow Designer?
Any ideas?
Thanks, Dennis