different inboud-rules for an extension for different times per day

Discussion in '3CX Phone System - General' started by sbcom, Jan 2, 2018.

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  1. sbcom

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    hello everybody ... for a customer we have to "construct" a config that deliver's a inbound-call from 7-8 AM to destination A ... from 8-12 AM to destination B ... from 1-2PM to destination A ... and from 2-5PM to destination B ... outside this times to voicemail ... in my brain is only a very difficult config ... so please has anybody a "simple" "best practice" for this customer-wish? ... many Tanks ... Sascha
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @sbcom

    You can do this by manipulating the working hours of a dummy extension. Just forward the incoming call to this newly created dummy extension and configure it as follows:

    • Go to settings of the dummy extension and click on forwarding rules.
    • Enable Auto switch by enabling " Set to Available during office hours" and click on configure
    • Set the office hours as shown below:
    upload_2018-1-2_12-7-18.png
    • Configure the Available Status to forward to Dest A
    • Configure the Away Status to forward to Dest B
    • Configure the DND Status to forward to Voicemail
    And a brief explanation of the above:
    By enabling the Auto Switch function of the extension, it will automatically switch status according to the office hours that we configured. Then while in each status, it will use its forwarding rules to root the call accordingly.
    In the above example, The extension will switch status and forward calls as follows:
    • 0700-0800 Available (Forward to Dest A)
    • 0800-1200 Away (Forward to Dest B)
    • 1200-1300 DND (Forward to Voicemail)
    • 1300-1400 Available (Forward to Dest A)
    • 1400-1700 Away (Forward to Dest B)
    • 1700-0700(Next Day) (Forward to Voicemail)
     
  3. sip.bg

    sip.bg Active Member

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    Use a dummy extension, point inbound call to it. Create exception rules for destinations A and B (in forwarding menu). Forward extension, if not registered, to voice mail.
     
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  4. sbcom

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    ah ok ... this was also my "diffcult" config ... one question more: for this solution i need to forward the incoming OrigCallerID to the destination-extension so that the customer can see the caller-number in his call-history ... is this 3CX standard or is there any change in config to do for me? ... Thank you



     
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