Hello
@sbcom
You can do this by manipulating the working hours of a dummy extension. Just forward the incoming call to this newly created dummy extension and configure it as follows:
- Go to settings of the dummy extension and click on forwarding rules.
- Enable Auto switch by enabling " Set to Available during office hours" and click on configure
- Set the office hours as shown below:
View attachment 6798
- Configure the Available Status to forward to Dest A
- Configure the Away Status to forward to Dest B
- Configure the DND Status to forward to Voicemail
And a brief explanation of the above:
By enabling the Auto Switch function of the extension, it will automatically switch status according to the office hours that we configured. Then while in each status, it will use its forwarding rules to root the call accordingly.
In the above example, The extension will switch status and forward calls as follows:
- 0700-0800 Available (Forward to Dest A)
- 0800-1200 Away (Forward to Dest B)
- 1200-1300 DND (Forward to Voicemail)
- 1300-1400 Available (Forward to Dest A)
- 1400-1700 Away (Forward to Dest B)
- 1700-0700(Next Day) (Forward to Voicemail)