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Different IVR by caller ID country

Discussion in '3CX Phone System - General' started by agentsmithitaly, Mar 20, 2018.

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  1. agentsmithitaly

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    Hi everybody,
    It would be great to have an IVR in two or more languages that is automatically selected depending on the caller ID international prefix.
    For instance:
    1. for all calls coming from +39 prefix play Italian IVR
    2. for all other calls play English IVR

    Is there a way to implement this?
    I saw under "Extension" > "Forwarding rules" it is possible to add Caller ID exceptions, however it is not clear if it accept partial caller IDs such as "+39" or wildcard characters.

    Thank you!
     
  2. Saqqara

    Saqqara Well-Known Member

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    Not sure if this will work, look into Inbound Rules - Add CID call -

    You will have to work out the required mask for the called id i.e. 0039* or +39*

    These settings have a higher priority than the defaults set on the trunks or DDI
     
    #2 Saqqara, Mar 20, 2018
    Last edited: Mar 20, 2018
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