- Joined
- Jan 3, 2018
- Messages
- 34
- Reaction score
- 4
Hi everybody,
It would be great to have an IVR in two or more languages that is automatically selected depending on the caller ID international prefix.
For instance:
1. for all calls coming from +39 prefix play Italian IVR
2. for all other calls play English IVR
Is there a way to implement this?
I saw under "Extension" > "Forwarding rules" it is possible to add Caller ID exceptions, however it is not clear if it accept partial caller IDs such as "+39" or wildcard characters.
Thank you!
It would be great to have an IVR in two or more languages that is automatically selected depending on the caller ID international prefix.
For instance:
1. for all calls coming from +39 prefix play Italian IVR
2. for all other calls play English IVR
Is there a way to implement this?
I saw under "Extension" > "Forwarding rules" it is possible to add Caller ID exceptions, however it is not clear if it accept partial caller IDs such as "+39" or wildcard characters.
Thank you!