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Different Profile Status than IP Phone

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MARLEY JAFFE

Customer
Joined
Oct 20, 2018
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We are looking for our employees to enable/disable their 3CX app from ringing with out modifying their IP phone status. What is the best way to achieve this?
 
@MARLEY JAFFE
Hi Marley

If only ringing is to be solved, then all you have to do is to go to client's Settings/Audio Options/Ringtone and there scroll to bottom and select None.

Some customers wanted a way to be able to see incoming calls but without ringtone interfering with Spotify/Music/Radio etc, so this is the setting's main purpose.

Hope it helps
vali
 
@MARLEY JAFFE
Hi Marley

If only ringing is to be solved, then all you have to do is to go to client's Settings/Audio Options/Ringtone and there scroll to bottom and select None.

Some customers wanted a way to be able to see incoming calls but without ringtone interfering with Spotify/Music/Radio etc, so this is the setting's main purpose.

Hope it helps
vali

The goal is to essentially allow the end user to remain registered in the app, but not have the mobile device ringing when sitting at the desk next to the IP phone. On weekends/after hours they would like the ability to easily enable ringing. A primary reason why we want to keep the user registered is so they can place an IP Phone call on hold and resume on the cell phone. Seemingly your suggestion but an easy toggle like it is for status. Are we able to link a new status that keeps the IP Phone ringing but changes the ring tone to none on the app?
 
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