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Solved Different ringtone for external calls

Discussion in '3CX Phone System - General' started by eliosfederico, Oct 18, 2017.

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  1. eliosfederico

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    Hi,
    I have a non-provisioned SPA504G and I noticed that when I receive external calls the ringtone is different from the one that I selected for that extension. I don’t need/want this. I want my ringtone to be played for any incoming calls.
    Also I don’t want to provision the SPA with 3CX.

    Thanks
     
  2. leejor

    leejor Well-Known Member

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  3. eliosfederico

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    Correct. But no matter what ringtone I set on the Cisco, when receiving an external call, it will bypass my setting and use the default ringtone.
     
  4. eliosfederico

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    Solved this by deleting the following ringtone "h=external;w=3;c=3" from the Phone page in the phone GUI.
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad the issue is resolved and thank you for sharing your solution
     
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