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Diffrent Queue Language based on the IVR connecting the call

Discussion in 'Call Flow Designer' started by Christopher Hagman, Aug 7, 2017.

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  1. Christopher Hagman

    Aug 7, 2017
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    I want to configure the "Queue Language" to change based on which IVR (Digital Receptionist) i was connected thru.
    Is there any way to do this without creating double queues?

    I have 9 Queues that need to serve customers in two different languages.

    When you call our main number you get the option to press 1 for English and the rest of the options are pronounced in Swedish.
    Option 1 connects you to another digital receptionist that tells you the options in English.
    All the other options connect you to queues.
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

    Jun 27, 2007
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    Hi @Christopher Hagman,

    Unfortunately queues don't support defining the language in a per-call basis. So the only way is creating a different queue for each language.

    Kind regards.
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