Diffrent Queue Language based on the IVR connecting the call

Discussion in 'Call Flow Designer' started by Christopher Hagman, Aug 7, 2017.

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  1. Christopher Hagman

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    Hello,


    I want to configure the "Queue Language" to change based on which IVR (Digital Receptionist) i was connected thru.
    Is there any way to do this without creating double queues?

    I have 9 Queues that need to serve customers in two different languages.


    e.g.
    When you call our main number you get the option to press 1 for English and the rest of the options are pronounced in Swedish.
    Option 1 connects you to another digital receptionist that tells you the options in English.
    All the other options connect you to queues.
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hi @Christopher Hagman,

    Unfortunately queues don't support defining the language in a per-call basis. So the only way is creating a different queue for each language.

    Kind regards.
     
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