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Digital Recepcionist Skipped

Discussion in '3CX Phone System - General' started by boden, Feb 10, 2008.

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  1. boden

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    Hi! I am having the following problem.

    First time I call my system from outside I hear the digital recepcionist without problems.

    But for example if I call again from the same number, I do not get the digital recepcionist. I get the action I normally get AFTER the digital recepcionist. Any ideas?
     
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  2. William400

    William400 Well-Known Member

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    Hi

    Thanks for your post.

    Can you please clarify what you mean by 'get the action I normally get AFTER the digital recepcionist' ?
     
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  3. boden

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    It fowards the call to a group in business hours, or to an voice mail box outside business hours.
     
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  4. William400

    William400 Well-Known Member

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    Hi

    Will the first call to the DR still be in progress when you try the 2nd call?

    Are the inbound calls coming in via a VOIP Provider or via a Gateway? Please give details.

    Are you able to repro the issue, with 1 inbound call to DR and a 2nd internal call to the DR?
     
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