Digital receptionist and wifi phone....

Discussion in '3CX Phone System - General' started by spinnerfarm, Sep 18, 2009.

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  1. spinnerfarm

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    Free version, v7.
    windows 2003 server R2 (workgroup not domain)

    Problem:

    I have a digital receptionist (DR) set up. I have softphones configured (v4) and one linksys wip 300 wifi phone. I can call between softphone and wifi phone no problem. I can call the DR a softphone, select the entry for another softphone, no problem. I can call the DR from the WIP 330, select the code for another softphone, no problem. When I call the DR from a softphone and select the entry for the WIP 330, phone screen lights up but phone does ring or give any indication a call is coming in.

    I suspect it is a configuration issue on the wip 330 as i do not really have any good documentation on how to set it up. Here is what I have for settings:

    Proxy IP - 10.10.6.2 (server IP)
    proxy port - 5060
    register proxy ip - 10.10.6.2
    register proxy port - 5060
    outbound proxy ip - 10.10.6.2
    outbound proxy port - 5060
    expire time - 3600
    Disply name - steve
    phone number - 4004
    user name - 4004
    password - 4004
    payload type - G.711a, G.71u, G.729
    packet time - small
    dtmf relay - disable
    ucp port - 5060
    rtp port - 40000 (copied this from a softphone advanced setting screen)
    session timer - 0
    sip format - normal


    Driving me nuts........ :shock:

    Steve
     
  2. SY

    SY Well-Known Member
    3CX Support

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    1. Set "verbose" level of logs in management console
    2. restart "3CX PhoneSystem" service.
    3. publish logs for scenario where DR is "transferrer" of call for two cases:
    a) 3CXVoIPPhone registered as extension 2204.
    b) your phone registered as extension 2204

    Thanks
     
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  3. SY

    SY Well-Known Member
    3CX Support

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    Excuse me for inconvenience. Could you please resend your recent logs?

    Thanks
     
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  4. spinnerfarm

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    eh,what happened to all of the previous posts?

    Ok. i wil repeat the tests and re-post the logs
    just t make sure you are up to date with my wip 330 settings:
    proxy ip 10.10.6.2
    proxy port 5060
    register proxy ip 10.10.6.2
    register proxy port 5060
    outbound proxy ip 10.10.6.2
    outbound proxy port 5060
    expire time 3600
    display name steve
    user name 2204
    password ****
    payload type g.711u, g,711a, g.729
    packet time small
    dtmf relay disable
    udp port 5060
    rtp port 2070
    session timer 0
    sip format normal


    Steve
     
  5. spinnerfarm

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    This is the log for softphone 2201 calling directly to wip 330 on 2204
    call went through, wip 330 (as 2204) rang and i answered the call.

    15:23:20.531 [CM503008]: Call(1): Call is terminated

    15:23:20.531 [CM503008]: Call(1): Call is terminated

    15:23:16.093 Session 32 of leg C:1.1 is confirmed

    15:23:15.890 [CM503007]: Call(1): Device joined: sip:2204@10.10.6.114:5060

    15:23:15.875 [CM503007]: Call(1): Device joined: sip:2201@10.10.6.123:3788;rinstance=123e2feecde351ed

    15:23:15.875 [MS210007] C:1.1:Answer provided. Connection(by pass mode): 10.10.6.114:2070(2071)

    15:23:15.875 [MS210001] C:1.2:Answer received. RTP connection: 10.10.6.114:2070(2071)

    15:23:15.875 Remote SDP is set for legC:1.2

    15:23:12.000 [CM505001]: Ext.2204: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [WIP330] Transport: [sip:10.10.6.2:5060]

    15:23:12.000 [CM503002]: Call(1): Alerting sip:2204@10.10.6.114:5060

    15:23:08.812 [CM503024]: Call(1): Calling Ext:Ext.2204@[Dev:sip:2204@10.10.6.114:5060]

    15:23:08.796 [MS210006] C:1.2:Offer provided. Connection(by pass mode): 10.10.6.123:40004(40005)

    15:23:08.796 [CM503004]: Call(1): Route 1: Ext:Ext.2204@[Dev:sip:2204@10.10.6.114:5060]

    15:23:08.765 [CM503010]: Making route(s) to <sip:2204@10.10.6.2:5060>

    15:23:08.765 [MS210000] C:1.1:Offer received. RTP connection: 10.10.6.123:40004(40005)

    15:23:08.765 Remote SDP is set for legC:1.1

    15:23:08.765 [CM505001]: Ext.2201: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.8913.0] Transport: [sip:10.10.6.2:5060]

    15:23:08.734 [CM503001]: Call(1): Incoming call from Ext.2201 to <sip:2204@10.10.6.2:5060>
    15:23:08.140 [CM500002]: Info on incoming INVITE:

    INVITE sip:2204@10.10.6.2:5060 SIP/2.0

    Via: SIP/2.0/UDP 10.10.6.123:3788;branch=z9hG4bK-d8754z-9e62484b68144b38-1---d8754z-;rport=3788

    Max-Forwards: 70

    Contact: <sip:2201@10.10.6.123:3788;rinstance=123e2feecde351ed>

    To: <sip:2204@10.10.6.2:5060>

    From: "Steve Chunn"<sip:2201@10.10.6.2:5060>;tag=3c4f2c7e

    Call-ID: OGVlMDFiZDc3NDEzZTBiNGE4OGM2MTRiMjQxYjUxNGI.

    CSeq: 2 INVITE

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO

    Proxy-Authorization: Digest username="2201",realm="3CXPhoneSystem",nonce="414d535c00c8639b44:3f3b79def29be4733322c6edc2f99120",uri="sip:2204@10.10.6.2:5060",response="0d947bbdd60d820892da6219eaab6443",algorithm=MD5

    Supported: replaces

    User-Agent: 3CXVoipPhone 4.0.8913.0

    Content-Length: 0




    15:21:17.312 [CM504008]: Fax Service: registered as sip:8888@10.10.6.2:5060 with contact sip:8888@10.10.6.2:5100;user=phone

    15:20:20.921 [CM504002]: Ext.2204: a contact is unregistered. Contact(s): []

    15:16:31.796 [CM504001]: Ext.1000: new contact is registered. Contact(s): [sip:1000@127.0.0.1:40600;rinstance=5e9305581759ed0a/1000]

    15:16:24.140 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=f25cb805dc1a1220/*1]

    15:16:23.828 IP(s) added:[10.10.6.2]

    15:16:16.609 SL: connected front:0/IVRServer at [front]/IVRServer

    15:16:16.406 SL: connected front:0/3CXParkOrbit at [front]/3CXParkOrbit

    15:16:16.359 SL: connected front:0/MediaServer at [front]/MediaServer

    15:16:16.312 SL: connected front:0/3CXConferenceRoom at [front]/3CXConferenceRoom

    15:16:13.953 [CM501007]: *** Started Calls Controller thread ***

    15:16:13.796 [CM501001]: Start 3CX PhoneSystem Call Manager

    15:16:13.359 SL: connected front:5485/DBProvider at [front]/DBProvider
    15:16:13.343 [CM501010]: License Info: Load Failed
     
  6. spinnerfarm

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    i will also post calling the wip 330 as 2204 through the DR
    then I will post calling 2204 through the DR where 2204 is a softphone (i.e., wip 330 out of the config).

    Thanks, just restarting the server....
     
  7. spinnerfarm

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    This is the log file for:
    2201 is a soft phone
    2204 is the wip 330
    DR is at 1000

    Call DR, select option 4 for 2204, wip 330 screen lights up,nothing else happens, i.e., no ring - call goes to voice mail.

    16:00:14.250 [CM503008]: Call(1): Call is terminated

    16:00:14.250 [CM503008]: Call(1): Call is terminated

    16:00:09.703 [MS210005] C:1.4:Answer provided. Connection(proxy mode):127.0.0.1:7006(7007)

    16:00:09.703 [MS210001] C:1.1:Answer received. RTP connection: 10.10.6.123:40000(40001)

    16:00:09.703 Remote SDP is set for legC:1.1

    16:00:09.500 [CM503007]: Call(1): Device joined: sip:9999@127.0.0.1:40600;rinstance=5c2a0e9049660682

    16:00:09.500 [MS210004] C:1.1:Offer provided. Connection(proxy mode): 10.10.6.2:7000(7001)

    16:00:09.500 [MS210000] C:1.4:Offer received. RTP connection: 127.0.0.1:40612(40613)

    16:00:09.500 Remote SDP is set for legC:1.4

    16:00:09.500 [CM505001]: Ext.9999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]

    16:00:09.500 [CM503002]: Call(1): Alerting sip:9999@127.0.0.1:40600;rinstance=5c2a0e9049660682

    16:00:09.359 [CM504008]: Fax Service: registered as sip:8888@10.10.6.2:5060 with contact sip:8888@10.10.6.2:5100;user=phone

    16:00:09.000 [CM503024]: Call(1): Calling Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=5c2a0e9049660682]

    16:00:09.000 [CM503005]: Call(1): Forwarding: Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=5c2a0e9049660682]

    15:59:53.968 [CM503024]: Call(1): Calling Ext:Ext.2204@[Dev:sip:2204@10.10.6.115:5060]

    15:59:53.968 [CM503004]: Call(1): Route 1: Ext:Ext.2204@[Dev:sip:2204@10.10.6.115:5060]

    15:59:53.953 [CM503010]: Making route(s) to <sip:2204@127.0.0.1:5060>

    15:59:53.953 Refer: from="DR1000:"<sip:1000@127.0.0.1:5060>;tag=9006ea1b; to="Steve Chunn"<sip:2201@127.0.0.1:5060>;tag=a06db50f; RefTo=<sip:2204@127.0.0.1:5060>

    15:59:53.640 [MS210003] C:1.2:Answer provided. Connection(transcoding mode):127.0.0.1:7002(7003)

    15:59:53.640 [MS210001] C:1.1:Answer received. RTP connection: 10.10.6.123:40000(40001)

    15:59:53.640 Remote SDP is set for legC:1.1

    15:59:53.421 [MS210002] C:1.1:Offer provided. Connection(transcoding mode): 10.10.6.2:7000(7001)

    15:59:53.421 [MS210000] C:1.2:Offer received. RTP connection: 127.0.0.1:40610(40611)

    15:59:53.421 Remote SDP is set for legC:1.2

    15:59:36.375 Session 22 of leg C:1.1 is confirmed

    15:59:36.187 [CM503007]: Call(1): Device joined: sip:1000@127.0.0.1:40600;rinstance=ca16f6776da297e8

    15:59:36.171 [CM503007]: Call(1): Device joined: sip:2201@10.10.6.123:4564;rinstance=da87a1bb17713705

    15:59:36.171 [MS210005] C:1.1:Answer provided. Connection(proxy mode):10.10.6.2:7000(7001)

    15:59:36.171 [MS210001] C:1.2:Answer received. RTP connection: 127.0.0.1:40610(40611)

    15:59:36.171 Remote SDP is set for legC:1.2

    15:59:36.171 [CM505001]: Ext.1000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]

    15:59:36.171 [CM503002]: Call(1): Alerting sip:1000@127.0.0.1:40600;rinstance=ca16f6776da297e8

    15:59:35.625 [CM503024]: Call(1): Calling Ext:Ext.1000@[Dev:sip:1000@127.0.0.1:40600;rinstance=ca16f6776da297e8]

    15:59:35.625 [MS210004] C:1.2:Offer provided. Connection(proxy mode): 127.0.0.1:7002(7003)

    15:59:35.625 [CM503004]: Call(1): Route 1: Ext:Ext.1000@[Dev:sip:1000@127.0.0.1:40600;rinstance=ca16f6776da297e8]

    15:59:35.609 [CM503010]: Making route(s) to <sip:1000@10.10.6.2:5060>

    15:59:35.609 [MS210000] C:1.1:Offer received. RTP connection: 10.10.6.123:40000(40001)

    15:59:35.609 Remote SDP is set for legC:1.1

    15:59:35.609 [CM505001]: Ext.2201: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.8913.0] Transport: [sip:10.10.6.2:5060]

    15:59:35.593 [CM503001]: Call(1): Incoming call from Ext.2201 to <sip:1000@10.10.6.2:5060>
    15:59:35.515 [CM500002]: Info on incoming INVITE:

    INVITE sip:1000@10.10.6.2:5060 SIP/2.0

    Via: SIP/2.0/UDP 10.10.6.123:4564;branch=z9hG4bK-d8754z-8f74953c922b6f48-1---d8754z-;rport=4564

    Max-Forwards: 70

    Contact: <sip:2201@10.10.6.123:4564;rinstance=da87a1bb17713705>

    To: <sip:1000@10.10.6.2:5060>

    From: "Steve Chunn"<sip:2201@10.10.6.2:5060>;tag=127ce253

    Call-ID: MGM5OWYyOTYyODFjMTBmYTI0OGJlYjcwN2U3ZmNhMmE.

    CSeq: 2 INVITE

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO

    Proxy-Authorization: Digest username="2201",realm="3CXPhoneSystem",nonce="414d535c00c86c2776:cd6041d83263e9e5c672adcaf0be82cc",uri="sip:1000@10.10.6.2:5060",response="863616cbea288c65b94e1f07aa982cd8",algorithm=MD5

    Supported: replaces

    User-Agent: 3CXVoipPhone 4.0.8913.0

    Content-Length: 0




    15:58:20.062 [CM504001]: Ext.2201: new contact is registered. Contact(s): [sip:2201@10.10.6.123:4564;rinstance=da87a1bb17713705/2201]

    15:58:11.593 [CM504002]: Ext.2201: a contact is unregistered. Contact(s): []

    15:55:32.062 [CM504001]: Ext.9999: new contact is registered. Contact(s): [sip:9999@127.0.0.1:40600;rinstance=5c2a0e9049660682/9999]

    15:55:28.062 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=22e66e7a46a660f7/*0]

    15:55:21.875 SL: connected front:0/MediaServer at [front]/MediaServer

    15:55:20.781 SL: connected front:0/3CXParkOrbit at [front]/3CXParkOrbit

    15:55:17.078 IP(s) added:[10.10.6.2]

    15:55:08.250 [CM506002]: Resolved SIP external IP:port (64.35.200.149:5060) on Transport 10.10.6.2:5060

    15:55:07.218 [CM501006]: Default Local IP address: [10.10.6.2]
     
  8. SY

    SY Well-Known Member
    3CX Support

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    Please open configuration of extension 2204 and then set "support re-INVITES=off" ("other" tab) . Please don't forget to press "Apply"/OK.
    Then try to deliver call to this extension using DR(Digital receptionist)

    Thanks
     
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  9. spinnerfarm

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    i have alreadt tried that will try it again and send you the log.
    log will be along in a couple of minutes :)
     
  10. spinnerfarm

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    re-invites is now unchecked, which caused support replaces header to become unchecked (i.e., deselecting the first caused them bothto be de-selected.
     
  11. spinnerfarm

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    thyis is from softphone 2201 to wip 330 on 2204, by calling 1000 the DR from 2201 and selecting option 4 - for the extension 2204
    support re-invites was desected in the other tab for extension 2204

    s16:13:34.640 [CM503008]: Call(1): Call is terminated

    16:13:34.640 [CM503008]: Call(1): Call is terminated

    16:13:30.687 [MS210005] C:1.4:Answer provided. Connection(proxy mode):127.0.0.1:7006(7007)

    16:13:30.687 [MS210001] C:1.1:Answer received. RTP connection: 10.10.6.123:40002(40003)

    16:13:30.687 Remote SDP is set for legC:1.1

    16:13:30.484 [CM503007]: Call(1): Device joined: sip:9999@127.0.0.1:40600;rinstance=b3a435c531916284

    16:13:30.484 [MS210004] C:1.1:Offer provided. Connection(proxy mode): 10.10.6.2:7000(7001)

    16:13:30.484 [MS210000] C:1.4:Offer received. RTP connection: 127.0.0.1:40612(40613)

    16:13:30.484 Remote SDP is set for legC:1.4

    16:13:30.484 [CM505001]: Ext.9999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]

    16:13:30.484 [CM503002]: Call(1): Alerting sip:9999@127.0.0.1:40600;rinstance=b3a435c531916284

    16:13:30.000 [CM503024]: Call(1): Calling Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=b3a435c531916284]

    16:13:29.984 [CM503005]: Call(1): Forwarding: Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=b3a435c531916284]

    16:13:14.953 [CM503024]: Call(1): Calling Ext:Ext.2204@[Dev:sip:2204@10.10.6.115:5060]

    16:13:14.953 [MS210002] C:1.3:Offer provided. Connection(transcoding mode): 10.10.6.2:7004(7005)

    16:13:14.937 [CM503004]: Call(1): Route 1: Ext:Ext.2204@[Dev:sip:2204@10.10.6.115:5060]

    16:13:14.937 [CM503010]: Making route(s) to <sip:2204@127.0.0.1:5060>

    16:13:14.937 Refer: from="DR1000:"<sip:1000@127.0.0.1:5060>;tag=1c3dfa2c; to="Steve Chunn"<sip:2201@127.0.0.1:5060>;tag=096bc706; RefTo=<sip:2204@127.0.0.1:5060>

    16:13:14.625 [MS210003] C:1.2:Answer provided. Connection(transcoding mode):127.0.0.1:7002(7003)

    16:13:14.625 [MS210001] C:1.1:Answer received. RTP connection: 10.10.6.123:40002(40003)

    16:13:14.609 Remote SDP is set for legC:1.1

    16:13:14.406 [MS210002] C:1.1:Offer provided. Connection(transcoding mode): 10.10.6.2:7000(7001)

    16:13:14.406 [MS210000] C:1.2:Offer received. RTP connection: 127.0.0.1:40610(40611)

    16:13:14.406 Remote SDP is set for legC:1.2

    16:13:01.921 Session 25 of leg C:1.1 is confirmed

    16:13:01.734 [CM503007]: Call(1): Device joined: sip:1000@127.0.0.1:40600;rinstance=461aacddb29f46dd

    16:13:01.718 [CM503007]: Call(1): Device joined: sip:2201@10.10.6.123:4564;rinstance=da87a1bb17713705

    16:13:01.718 [MS210005] C:1.1:Answer provided. Connection(proxy mode):10.10.6.2:7000(7001)

    16:13:01.718 [MS210001] C:1.2:Answer received. RTP connection: 127.0.0.1:40610(40611)

    16:13:01.718 Remote SDP is set for legC:1.2

    16:13:01.718 [CM505001]: Ext.1000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]

    16:13:01.718 [CM503002]: Call(1): Alerting sip:1000@127.0.0.1:40600;rinstance=461aacddb29f46dd

    16:13:01.156 [CM503024]: Call(1): Calling Ext:Ext.1000@[Dev:sip:1000@127.0.0.1:40600;rinstance=461aacddb29f46dd]

    16:13:01.156 [MS210004] C:1.2:Offer provided. Connection(proxy mode): 127.0.0.1:7002(7003)

    16:13:01.156 [CM503004]: Call(1): Route 1: Ext:Ext.1000@[Dev:sip:1000@127.0.0.1:40600;rinstance=461aacddb29f46dd]

    16:13:01.140 [CM503010]: Making route(s) to <sip:1000@10.10.6.2:5060>

    16:13:01.140 [MS210000] C:1.1:Offer received. RTP connection: 10.10.6.123:40002(40003)

    16:13:01.140 Remote SDP is set for legC:1.1

    16:13:01.140 [CM505001]: Ext.2201: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.8913.0] Transport: [sip:10.10.6.2:5060]

    16:13:01.125 [CM503001]: Call(1): Incoming call from Ext.2201 to <sip:1000@10.10.6.2:5060>
    16:13:01.046 [CM500002]: Info on incoming INVITE:

    INVITE sip:1000@10.10.6.2:5060 SIP/2.0

    Via: SIP/2.0/UDP 10.10.6.123:4564;branch=z9hG4bK-d8754z-9f2ba96d133bd771-1---d8754z-;rport=4564

    Max-Forwards: 70

    Contact: <sip:2201@10.10.6.123:4564;rinstance=da87a1bb17713705>

    To: <sip:1000@10.10.6.2:5060>

    From: "Steve Chunn"<sip:2201@10.10.6.2:5060>;tag=22369e70

    Call-ID: N2UyNTA3MTUxOWU4NzRhZDQ4Yzg1YmZkNjU2ZjJmZTE.

    CSeq: 2 INVITE

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO

    Proxy-Authorization: Digest username="2201",realm="3CXPhoneSystem",nonce="414d535c00c86f4c21:986d98b2cd40474aa36d3b204bb50ecd",uri="sip:1000@10.10.6.2:5060",response="d12f52e2b9e8823bede8ca19e9c38f80",algorithm=MD5

    Supported: replaces

    User-Agent: 3CXVoipPhone 4.0.8913.0

    Content-Length: 0




    16:11:20.078 [CM504001]: Ext.2204: new contact is registered. Contact(s): [sip:2204@10.10.6.115:5060/2204]

    16:10:35.593 Extension 2204 is updated

    16:09:28.453 [CM502001]: Source info: From: "outside line"<sip:10000@10.10.6.2>;tag=33ee14525544db43o1; To: "outside line"<sip:10000@10.10.6.2>

    16:07:23.015 [CM504001]: Ext.1000: new contact is registered. Contact(s): [sip:1000@127.0.0.1:40600;rinstance=461aacddb29f46dd/1000]

    16:07:19.625 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=65bee5596f49b722/*1]

    16:07:11.843 [CM112000] Media Server is connected

    16:07:10.687 SL: connected front:0/IVRServer at [front]/IVRServer

    16:07:10.406 SL: connected front:0/3CXConferenceRoom at [front]/3CXConferenceRoom

    16:07:01.781 [CM504008]: Fax Service: registered as sip:8888@10.10.6.2:5060 with contact sip:8888@10.10.6.2:5100;user=phone

    16:07:01.015 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 10.10.6.2:5060

    16:07:00.375 [CM501007]: *** Started Calls Controller thread ***

    16:07:00.203 [CM501001]: Start 3CX PhoneSystem Call Manager

    16:07:00.015 SL: connected front:5485/DBProvider at [front]/DBProvider
    16:07:00.000 [CM501010]: License Info: Load Failed
     
  12. spinnerfarm

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    i am restarting the server, will use a softphone as 2204 (turning the wip 330 off) and will call, via the
    DR from 2201 and will send the log.
     
  13. SY

    SY Well-Known Member
    3CX Support

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    We have reached the stage where the interesting things are ...
    Please post the content of 3CXMediaServer.trace.log.

    Thanks

    P.S. It is a "support case", but it is really interesting
     
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  14. spinnerfarm

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    2201 is a softphone 2204 is a softphone
    2201 calls the DR at 1000 and selects option 4for 2204
    2204 rings,call is answered.

    16:22:16.609 [CM503008]: Call(1): Call is terminated

    16:22:16.593 [CM503008]: Call(1): Call is terminated

    16:22:12.171 [MS210001] C:1.1:Answer received. RTP connection: 10.10.6.123:40000(40001)

    16:22:12.171 Remote SDP is set for legC:1.1

    16:22:12.015 [CM503007]: Call(1): Device joined: sip:2204@10.10.6.142:1060;rinstance=ef9beafc42a9442b

    16:22:12.015 [MS210002] C:1.1:Offer provided. Connection(transcoding mode): 10.10.6.2:7000(7001)

    16:22:12.015 [MS210001] C:1.3:Answer received. RTP connection: 10.10.6.142:40012(40013)

    16:22:12.015 Remote SDP is set for legC:1.3

    16:22:03.593 [CM505001]: Ext.2204: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.8913.0] Transport: [sip:10.10.6.2:5060]

    16:22:03.593 [CM503002]: Call(1): Alerting sip:2204@10.10.6.142:1060;rinstance=ef9beafc42a9442b

    16:22:02.890 [CM503024]: Call(1): Calling Ext:Ext.2204@[Dev:sip:2204@10.10.6.142:1060;rinstance=ef9beafc42a9442b]

    16:22:02.890 [MS210002] C:1.3:Offer provided. Connection(transcoding mode): 10.10.6.2:7004(7005)

    16:22:02.875 [CM503004]: Call(1): Route 1: Ext:Ext.2204@[Dev:sip:2204@10.10.6.142:1060;rinstance=ef9beafc42a9442b]

    16:22:02.859 [CM503010]: Making route(s) to <sip:2204@127.0.0.1:5060>

    16:22:02.859 Refer: from="DR1000:"<sip:1000@127.0.0.1:5060>;tag=0218f540; to="Steve Chunn"<sip:2201@127.0.0.1:5060>;tag=160bb102; RefTo=<sip:2204@127.0.0.1:5060>

    16:22:02.546 [MS210003] C:1.2:Answer provided. Connection(transcoding mode):127.0.0.1:7002(7003)

    16:22:02.546 [MS210001] C:1.1:Answer received. RTP connection: 10.10.6.123:40000(40001)

    16:22:02.546 Remote SDP is set for legC:1.1

    16:22:02.328 [MS210002] C:1.1:Offer provided. Connection(transcoding mode): 10.10.6.2:7000(7001)

    16:22:02.328 [MS210000] C:1.2:Offer received. RTP connection: 127.0.0.1:40610(40611)

    16:22:02.328 Remote SDP is set for legC:1.2

    16:21:51.562 Session 23 of leg C:1.1 is confirmed

    16:21:51.250 [CM503007]: Call(1): Device joined: sip:1000@127.0.0.1:40600;rinstance=6cb8ee1bd3479977

    16:21:51.234 [CM503007]: Call(1): Device joined: sip:2201@10.10.6.123:4858;rinstance=38a2178fe4285816

    16:21:51.234 [MS210005] C:1.1:Answer provided. Connection(proxy mode):10.10.6.2:7000(7001)

    16:21:51.234 [MS210001] C:1.2:Answer received. RTP connection: 127.0.0.1:40610(40611)

    16:21:51.234 Remote SDP is set for legC:1.2

    16:21:51.234 [CM505001]: Ext.1000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]

    16:21:51.234 [CM503002]: Call(1): Alerting sip:1000@127.0.0.1:40600;rinstance=6cb8ee1bd3479977

    16:21:50.671 [CM503024]: Call(1): Calling Ext:Ext.1000@[Dev:sip:1000@127.0.0.1:40600;rinstance=6cb8ee1bd3479977]

    16:21:50.656 [MS210004] C:1.2:Offer provided. Connection(proxy mode): 127.0.0.1:7002(7003)

    16:21:50.640 [CM503004]: Call(1): Route 1: Ext:Ext.1000@[Dev:sip:1000@127.0.0.1:40600;rinstance=6cb8ee1bd3479977]

    16:21:50.562 [CM503010]: Making route(s) to <sip:1000@10.10.6.2:5060>

    16:21:50.562 [MS210000] C:1.1:Offer received. RTP connection: 10.10.6.123:40000(40001)

    16:21:50.515 Remote SDP is set for legC:1.1

    16:21:50.500 [CM505001]: Ext.2201: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.8913.0] Transport: [sip:10.10.6.2:5060]

    16:21:50.421 [CM503001]: Call(1): Incoming call from Ext.2201 to <sip:1000@10.10.6.2:5060>
    16:21:50.343 [CM500002]: Info on incoming INVITE:

    INVITE sip:1000@10.10.6.2:5060 SIP/2.0

    Via: SIP/2.0/UDP 10.10.6.123:4858;branch=z9hG4bK-d8754z-e96ec1165973541f-1---d8754z-;rport=4858

    Max-Forwards: 70

    Contact: <sip:2201@10.10.6.123:4858;rinstance=38a2178fe4285816>

    To: <sip:1000@10.10.6.2:5060>

    From: "Steve Chunn"<sip:2201@10.10.6.2:5060>;tag=57376f19

    Call-ID: N2MyMGFlZDBmNmU3MWMyOTdkZTQzNWVkMjRiMGMxMzQ.

    CSeq: 2 INVITE

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO

    Proxy-Authorization: Digest username="2201",realm="3CXPhoneSystem",nonce="414d535c00c8715e42:626b694522ca3065c1e71a67c2533001",uri="sip:1000@10.10.6.2:5060",response="fcf46ef5a6eac0923285f86805a886ac",algorithm=MD5

    Supported: replaces

    User-Agent: 3CXVoipPhone 4.0.8913.0

    Content-Length: 0




    16:20:04.843 [CM504001]: Ext.2204: new contact is registered. Contact(s): [sip:2204@10.10.6.142:1060;rinstance=ef9beafc42a9442b/2204]

    16:19:19.718 [CM504001]: Ext.9999: new contact is registered. Contact(s): [sip:9999@127.0.0.1:40600;rinstance=7bf3b41b69e2a448/9999]

    16:19:12.046 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=63793f8d1a8b43ce/*0]

    16:19:05.968 [CM504008]: Fax Service: registered as sip:8888@10.10.6.2:5060 with contact sip:8888@10.10.6.2:5100;user=phone

    16:19:03.968 SL: connected front:0/IVRServer at [front]/IVRServer

    16:19:03.953 [CM112000] Media Server is connected

    16:19:03.921 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 10.10.6.2:5060

    16:19:01.562 [CM501006]: Default Local IP address: [10.10.6.2]

    16:19:01.390 [CM501002]: Version: 7.1.7060.0

    16:19:01.062 Unknown system [DBProvider] tries to connect!
    16:19:01.046 [CM501010]: License Info: Load Failed
     
  15. SY

    SY Well-Known Member
    3CX Support

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    ..and what?..
    3CX VoIP phone works, isn't it? (you can try any other soft/hard VoIP phones)
    Your Wifi phone doesn't... What to do?

    Thanks
     
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  16. spinnerfarm

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    Well, it was pretty obvious that the softphone worked on the transfer from the DR. I even said that in my first post. What i was 'hoping' for was some advice/help to get my wip 330 to work.
     
  17. rico06

    rico06 New Member

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    hi
    it works for me.
    just an idea, you are looking for the setting in a 3cx but in my linksys wifi wip330 I didnt use the rtp port use in a soft phone but for me the one set in the setting of 3cx witch is 9002(I think but it might be different in your setting).
    One thing I have to say my linksys is used at home and I have a vpn trunk between office an home

    For the other option unhe linksys I test with no difference like paket size dtmf or sip format.

    The linksys wifi phone is for me not a really good phone but I havent test another

    hope my experience help you
     
  18. jmatson

    jmatson New Member

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    has the problem been fixed? i have same problem
     
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