Digital Receptionist configuration options

Discussion in '3CX Phone System - General' started by Mr Patryk Wojtowicz, May 17, 2018.

  1. Mr Patryk Wojtowicz

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    Hi all

    I am required to set up a digital receptionist that has a custom welcome message.

    So we basically want to have a system that plays a welcome message to 10 DDIs and then forwards the call to the extension associated with that DDI. I might not be very techncial at this but see below.

    Steps that will be taken during call
    1. Caller rings DDI
    2. System plays digital receptionist
    3. if DDI called = 0001 transfer to extension 1000
    4. if DDI called = 0002 transfer to extension 2000
    5. if DDI called = 0003 transfer to extension 3000
    The only way I have figured out how to do this is below

    Setup digital receptionist
    unassign DDI 0001 from extension 1000
    assign DDI 0001 to digital receptionist
    forward to extension 1000

    and I will have to configure 10 different digital receptionists, which is not scaleable. I do not want this in a hunt group either.

    If anyone could help that would be greatly appreciated.
     
  2. Saqqara

    Saqqara Active Member

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    No other way, except the way you are doing it now.
     
  3. leejor

    leejor Well-Known Member

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    Most users have DIDs, or DDIs to be able to route calls directly to an extension. Adding a message before the call is automatically re-directed to the DID destination is not something normally done. You have found the best work-around.
     
  4. voiptoys

    voiptoys Member

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    You could build a CFD application that looks at the DDI plays the desired prompt, then transfers to the specified extension. You could drive the routing / prompts based on values you enter into a database. Then it's simply a matter of updating the database. One CFD extension could support zillions of routes.

    Having said that, from a cost perspective, the labor to build 10 routes is far less than building a CFD. But if you have 100s of DDIs to route, then maybe it would be worth the effort.
     
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  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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