- Joined
- Oct 27, 2008
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Hi,
v 7.1.7139 on 2008 fully patched.
Sometimes -- the DR answers the call, but takes 6 sec to play the recording (the customer hears quiet).
The next call, DR will answer with a 2sec delay (possibly, my recording has 1sec delay at the beginning -- but the point is, the delay from pickup to playing the recording is substantially reduced).
The next call - ok again.
later in the day, it goes back to 6 sec.
I've tried
1) increasing memory
2) rebooting (and waiting a day or two)
3) not using day/night different answering message (in case only 1 recording was cached)
I turned off verbose logging (had forgotten to do so at the install).
thought 1: the call log is really big and it takes time to append to it. However, then all calls should have a problem, not just DR. Even so, how do we find/truncate this file.
thought 2: darned if I know
Any ideas?
thx
Dean.
v 7.1.7139 on 2008 fully patched.
Sometimes -- the DR answers the call, but takes 6 sec to play the recording (the customer hears quiet).
The next call, DR will answer with a 2sec delay (possibly, my recording has 1sec delay at the beginning -- but the point is, the delay from pickup to playing the recording is substantially reduced).
The next call - ok again.
later in the day, it goes back to 6 sec.
I've tried
1) increasing memory
2) rebooting (and waiting a day or two)
3) not using day/night different answering message (in case only 1 recording was cached)
I turned off verbose logging (had forgotten to do so at the install).
thought 1: the call log is really big and it takes time to append to it. However, then all calls should have a problem, not just DR. Even so, how do we find/truncate this file.
thought 2: darned if I know
Any ideas?
thx
Dean.