That subject line is poor, sorry. The behaviour I am after is this: - caller connects to our system, is presented with a digital receptionist which plays a recording "Hey, welcome to blah blah blah" - caller knows the extension of the person they are trying to reach, and enters it immediately attempting to bypass the friendly welcome message - instead of sending the caller to their destination, the PBX ignores their key presses, and finishes the DR message as usual, moving on to the next DR, as programmed, when it's finished That initial DR is only 3 seconds in length, but we want it to play completely, no matter what the caller mashes hastily into their keypad. Is this possible? I really hope so. Thanks!