Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Solved Digital Receptionist - External Transfer

Discussion in '3CX Phone System - General' started by Matthew Lidbetter, Feb 1, 2018.

Thread Status:
Not open for further replies.
  1. Matthew Lidbetter

    Joined:
    Jan 26, 2018
    Messages:
    13
    Likes Received:
    0
    I am trying to get the digital receptionist to play a greeting message and then transfer to an external number (mobile phone).
    Any thoughts
     
  2. James Bruce

    Joined:
    Oct 24, 2017
    Messages:
    12
    Likes Received:
    0
    Configure destination for no or invalid input>transfer to extension, set up dummy extension with call forward all to external number?
     
  3. Matthew Lidbetter

    Joined:
    Jan 26, 2018
    Messages:
    13
    Likes Received:
    0
    James
    I have looked at that, but, I can't see a call forward all option in forwarding options.
     
  4. James Bruce

    Joined:
    Oct 24, 2017
    Messages:
    12
    Likes Received:
    0
    under forwarding rules, set timeout to1 sec and option drop down to forward to number, that should work, test it
     
  5. Matthew Lidbetter

    Joined:
    Jan 26, 2018
    Messages:
    13
    Likes Received:
    0
    James
    I do not have an option for forward to number only to extension - is it because I'm using the pbx edition ?
    I need to make this work before I migrate from an on premise Grandstream system to Cloud based 3CX.
     
  6. James Bruce

    Joined:
    Oct 24, 2017
    Messages:
    12
    Likes Received:
    0
    is it the free edition you are using? the option i stated in the last reply is in the pro edition im using, so if you are using an edition that doesnt support that option i am not sure you can do what you need to do.
     
  7. Matthew Lidbetter

    Joined:
    Jan 26, 2018
    Messages:
    13
    Likes Received:
    0
    James
    Yes I'm using the free version to test.
    That was the conclusion I was coming to.
    Thanks for your help.
     
  8. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    406
    Likes Received:
    40
    Hello @Matthew Lidbetter

    Create a dummy extension and forward your IVR to it.
    Then in the dummy extension settings >> Forwarding Rules under "If I am busy or my phone is unregistered, forward calls to" and select "Forward to number":
    This is available in the PBX Edition.
     
    JCLloyd and Matthew Lidbetter like this.
  9. Matthew Lidbetter

    Joined:
    Jan 26, 2018
    Messages:
    13
    Likes Received:
    0
    I have it working - thank you
     
  10. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    406
    Likes Received:
    40
Thread Status:
Not open for further replies.