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Solved Digital Receptionist - External Transfer

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Matthew Lidbetter

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I am trying to get the digital receptionist to play a greeting message and then transfer to an external number (mobile phone).
Any thoughts
 
Configure destination for no or invalid input>transfer to extension, set up dummy extension with call forward all to external number?
 
Configure destination for no or invalid input>transfer to extension, set up dummy extension with call forward all to external number?
James
I have looked at that, but, I can't see a call forward all option in forwarding options.
 
under forwarding rules, set timeout to1 sec and option drop down to forward to number, that should work, test it
 
James
I do not have an option for forward to number only to extension - is it because I'm using the pbx edition ?
I need to make this work before I migrate from an on premise Grandstream system to Cloud based 3CX.
 
is it the free edition you are using? the option i stated in the last reply is in the pro edition im using, so if you are using an edition that doesnt support that option i am not sure you can do what you need to do.
 
James
Yes I'm using the free version to test.
That was the conclusion I was coming to.
Thanks for your help.
 
Hello @Matthew Lidbetter

Create a dummy extension and forward your IVR to it.
Then in the dummy extension settings >> Forwarding Rules under "If I am busy or my phone is unregistered, forward calls to" and select "Forward to number":
This is available in the PBX Edition.
 
I have it working - thank you
 
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