Digital Receptionist not working

Discussion in '3CX Phone System - General' started by bryanford, Sep 1, 2008.

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  1. bryanford

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    Hi,

    I've set up 3cx free edition with GoTalk in Australia and everything seems ok, except the Digital Receptionist does not work for incoming external calls.

    If I set route incoming calls to an extension, hunt group, or voicemail it all works fine.

    If I set it to Digital Receptionist, the call picks up and all you hear is silence. Pushing the options does not work either.

    If I ring the DR from an internal extension, I get the prompt and everything works fine.

    This is really weird since all other incoming methods are fine.

    Any Ideas anyone? My log file is below.

    Bryan

    Code:
    18:14:09.788 MediaServerReporting::RTPReceiver [MS105000] C:50.1: No RTP packets were received:remoteAddr=202.169.178.12:13272,extAddr=220.245.250.224:9014,localAddr=220.245.250.224:9014 
    18:14:09.785 Call::Terminate [CM503008]: Call(50): Call is terminated 
    18:14:09.725 Call::Terminate [CM503008]: Call(50): Call is terminated 
    18:14:09.697 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80 
    18:13:46.337 CallCtrl::onLegConnected [CM503007]: Call(50): Device joined: sip:80@127.0.0.1:40600;rinstance=231b806fda1d2328 
    18:13:46.335 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80 
    18:13:46.292 CallCtrl::onLegConnected [CM503007]: Call(50): Device joined: sip:<removed>@202.169.178.10:5060 
    18:13:46.279 Extension::printEndpointInfo [CM505001]: Ext.80: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] Transport: [sip:127.0.0.1:5060] 
    18:13:46.279 CallCtrl::onAnsweredCall [CM503002]: Call(50): Alerting sip:80@127.0.0.1:40600;rinstance=231b806fda1d2328 
    18:13:45.754 CallCtrl::onSelectRouteReq [CM503004]: Call(50): Calling: Ext:Ext.80@[Dev:sip:80@127.0.0.1:40600;rinstance=231b806fda1d2328] 
    18:13:45.752 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:80@10.1.1.2:5060] 
    18:13:45.749 Line::printEndpointInfo [CM505003]: Provider:[GoTalk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [ENS2.5.31] Transport: [sip:10.1.1.2:5060] 
    18:13:45.748 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80 
    18:13:45.662 CallCtrl::onIncomingCall [CM503001]: Call(50): Incoming call from <removed>@(Ln.10000@GoTalk) to [sip:80@10.1.1.2:5060] 
    18:13:45.299 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80 
    
     
  2. francesco

    francesco New Member

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    which version of 3cx you have?
     
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  3. bryanford

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    The latest one. 6.0.806.0

    Bry
     
  4. aerocom

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    Hi Bryan,

    I have gotalk working inbound to a 3cx DR fine. It is not the free version, but this should not make any difference that I can see.

    Under gateway & providers -> other options do you have the PBX delivers audio on or off?

    Cheers
    Darren
     
  5. bryanford

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    Hi,

    Funny, I left my computer I am testing it on, switched on over night. Woke up this morning and gave it a test, and now it works fine.

    Weird, yet solved.

    Thanks all,

    Bryan
     
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