Digital Receptionist Problem

Discussion in '3CX Phone System - General' started by tixe, Dec 14, 2008.

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  1. tixe

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    Hi i have a question

    I have a problem that is with the version 7 of 3CX that then of install and setup or config it, the Digital Receptionist leve or stop to work ... these are the rules that i have.

    The call came from the line 1, and go to the Digital Receptionist 2, it say the message and after pass 5 sex of the message end, go to a ringing group, but it not pass .. really ... when the Digital Receptionist attendant it say only another something, ivr session, sorry, and hang up the call.

    Some have has the some problem, or was reported before it ?

    It start to pass when i upgrade from 3cx 6 to 3cx 7, i am using the free version of 4 simultaneous calls just.

    I probe unistall, version 7, and backup to version 6, previously backup the configuration, but the some error, (with the version 6 it not happen before).

    I make a fresh instalation of Windows 2003 server, install the version 7, and setup all again, from 0 with out restore the backup, and the some thing :(

    Thanks to everyone :)
     
  2. tixe

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    It say

    Another current IVR session Sorry

    And it is the log

    16:38:06.515 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:8001
    16:38:06.500 Call::Terminate [CM503008]: Call(8): Call is terminated
    16:38:06.468 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:8001
    16:38:06.468 Call::Terminate [CM503008]: Call(8): Call is terminated
    16:38:06.468 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:8001
    16:38:00.687 CallCtrl::eek:nLegConnected [CM503007]: Call(8): Device joined: sip:8001@127.0.0.1:40600;rinstance=8f44ac59ee442170
    16:38:00.687 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:8001
    16:38:00.671 CallCtrl::eek:nLegConnected [CM503007]: Call(8): Device joined: sip:10002@192.168.2.20:5060
    16:38:00.656 Extension::printEndpointInfo [CM505001]: Ext.8001: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]
    16:38:00.656 CallCtrl::eek:nAnsweredCall [CM503002]: Call(8): Alerting sip:8001@127.0.0.1:40600;rinstance=8f44ac59ee442170
    16:38:00.093 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(8): Calling: Ext:Ext.8001@[Dev:sip:8001@127.0.0.1:40600;rinstance=8f44ac59ee442170]
    16:38:00.093 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:8001@pbx.boot-able.com.ar:5060]
    16:38:00.093 Line::printEndpointInfo [CM505002]: Gateway:[Skype FXO] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Uplink Skype2Sip 1.30] Transport: [sip:192.168.2.23:5060]
    16:38:00.093 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:8001
    16:38:00.046 CallCtrl::eek:nIncomingCall [CM503001]: Call(8): Incoming call from 10002@(Ln.10002@Skype FXO) to [sip:8001@pbx.boot-able.com.ar:5060]
    16:38:00.031 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:8001
     
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