Digital Receptionist Repeating with input

Discussion in '3CX Phone System - General' started by SPMatt, Apr 24, 2017.

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  1. SPMatt

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    My 3CX v15 setup has incoming calls going into a DR that can allow transfers to a department, or a "Dial extension" option. Whenever someone dials any extension the system repeats the DR prompt over and over until we set it up to send the call to the receptionist after a timeout of 1 second.

    How can I get dial by extension working again?
     
  2. lneblett

    lneblett Well-Known Member

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    First, dial the DR extension directly from an internal extension and see if you can get where needed. It may be a DTMF issue.
     
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