Digital receptionist slow to answer

Discussion in '3CX Phone System - General' started by roth, Aug 2, 2010.

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  1. roth

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    Hi

    We make wide use of the digital receptionist but on occasions it is very slow to answer, about 8 seconds. You can hear the call being picked up but the delay is before the digital receptionist speaks. Its almost like the system has to cache the recording back up in to memory as sometimes it answers immediately.

    We also experience some similar delays in the voicemail prompts as well.

    Is there a way to cache things to ensure prompt answering or are we missing some config somewhere?

    We are running version 8 on w2008R2.
     
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi,

    Are you running your PBX with IIS or Abyss?
    In the case of Abyss try the following:
    http://www.3cx.com/forums/v9-very-long-delay-on-vm-response-fix-provided-16136.html
     
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  3. roth

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    Hi,

    we are running version 8 so its running on an iis 7 server as its windows 2008 R2.

    I timed it today and the wait was 18 seconds, so any help would be much appreciated.
     
  4. roth

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    With the abyss suggestion above I thought I'd poke around and under c:\program files(x86)\3cxphonesystem\data\Ivr there is a file 3CXIvr.cfg which has the line "client.inet.cacheEntryExpTimeSec VXIInteger 86400" in it which I presume is an equivakent for IIS.

    However it doesn't seem to honour it as we definitely get a long delay sometimes. For example I rang up and it answered immediately, 20 minutes later and there was a long delay. So it would seem the 24 hour cache is being ignored.
     
  5. carolinainnovative

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    IIS isn't going to listen to that - for IIS, try my auto-pinger suggestion. Not optimal, but should work.
     
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