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Digital Receptionist timeout not working

Discussion in '3CX Phone System - General' started by CIA, Jan 25, 2012.

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  1. CIA

    CIA

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    I have 3cx v10 sp5, the digital receptionist timeout option is not working, it simply drop the call after some time.
    I have specified that after 45 second it should forward the call to an extension, regardless the option and the timeout i choose it always drop the call after some time.
    It only works if i choose the empty.wav in the options, if i put another wav it doesn't work.

    Some advice?

    Thanks
     
  2. danhriscanu

    danhriscanu New Member

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    Hi,

    You have to wait until the prompt finish for Timeout to be triggered. This option is working. What wav do you use? Do you see something in logs?
     
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