Digital receptionist - transfer to external number

Discussion in '3CX Phone System - General' started by IA76, May 19, 2016.

Thread Status:
Not open for further replies.
  1. IA76

    Joined:
    Mar 31, 2011
    Messages:
    20
    Likes Received:
    0
    Hi

    We have a digital receptionist for open and closed hours. During closed hours we need to transfer one of the options to an external number but there is no option to do this.

    How can we achieve this?
     
  2. jjwerkman

    Joined:
    Sep 25, 2012
    Messages:
    42
    Likes Received:
    1
    Create a extension in 'Away' mode. Forward this extension to a external number.
    In our situation I created several 'mobile extensions' and put them in a queue. De IVR is forwarded to this queue. The one with 24/7 duty is 'logged on' to this queue (others are logged off).
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.