Digital Receptionist Won't pick up - Help

Discussion in '3CX Phone System - General' started by psylencer, Jan 9, 2008.

  1. psylencer

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    I've spent hours trying to get this to work with no luck. I can make calls, receive them manually, but CANT get the digital receptionist to pick up. The call just keeps ringing. I've checked the rest of the forums and come up with nothing. I really need some help here. Could this be a DTMF issue?

    Anyone?

    Kind Regards
    Dan Hurley
     
  2. RobLloyd

    RobLloyd Member

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    Do you have the inbound rule on the line set to go to DR? Do you have office hours set to use DR? Is DR setup and recorded?

    If you say yes to all those then please post your server status log so we can see what is going on when you receive a call.
     
  3. psylencer

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    Thanks heaps for your help. Server Status is below. You can see that the call is forwarded to extension 800 (DR) however it doesn't pick up. Office hours are set to 24/7 with all calls set to go to the receptionist after a few seconds. Take note of the line which reads "CALL 1 is not found" - not sure if that has anything to do with it.

    01:09:03.499 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
    01:08:24.749 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:
    01:08:24.749 MediaServerReporting::InitEndPoint CALL 1 is not found.
    01:08:24.733 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(1): Calling: IVR:800@[Dev]
    01:08:24.718 Line::printEndpointInfo [CM505003]: Provider:[FaktortelVOIP] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] Transport: [sip:10.1.1.136:5060]
    01:08:24.702 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
    01:08:24.593 CallCtrl::eek:nIncomingCall [CM503001]: Call(1): Incoming call from 0286685776@(Ln.10000@FaktortelVOIP) to [sip:800@sip.faktortel.com.au:5060]
    01:08:24.577 MediaServerReporting::InitEndPoint [MS003005] C:1.1: Failed to create Endpoint: (destination=203.161.130.131)
    EndPoint: ID=00000042@(EXTERNAL)
    Status: MSEP_FAILED
    RTP:0.0.0.0:0
    RTCP:0.0.0.0:0
    STUN RTP:0.0.0.0:0
    STUN RTCP:0.0.0.0:0
    Coder:
    NOT SET
    101:telephony-event
    Party ptime:20
    Party RTP:0.0.0.0:0
    Party RTCP:0.0.0.0:0
    Decoders:
    [empty]
    01:08:24.577 MediaServerReporting::portMapper [MS006000] C:1.1: No ports available to create EXTERNAL enpoint
    01:08:24.561 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
    01:07:21.749 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@FaktortelVOIP
    01:07:21.530 ClientRegs::Register [CM504003]: Sent registration request for 10000@FaktortelVOIP
    01:07:20.936 CallMgr::eek:nAddIPs IP(s) added:[10.1.1.136]
    01:07:15.218 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@FaktortelVOIP
    01:07:14.811 ClientRegs::Register [CM504003]: Sent registration request for 10000@FaktortelVOIP
    01:07:14.124 IVRConnected [CM501004]: Connected: IVR Service
    01:07:13.890 ExtnCfg::updateContact [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@127.0.0.1:5070;rinstance=8b39d0326914b26e/100]
    01:07:13.577 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@10.1.1.136:5100;user=phone
    01:07:12.624 StunClient::process [CM506002]: Resolved SIP external IP:port (58.105.236.97:60173) on Transport 10.1.1.136:5060
    01:07:12.327 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 69.90.168.13:3478 over Transport 10.1.1.136:5060
    01:07:11.733 MediaServerConnected [CM112000] Media Server is connected
    01:07:11.124 DBA [CM501003]: Connected: Database
    01:07:10.999 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [10.1.1.136]
    01:07:10.827 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
    01:07:10.827 CallMgr::Initialize [CM501002]: Version: 5.0.3752.0
    01:07:10.827 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
    01:07:10.811 LoadLicenceInfo [CM501010]: License Info: Load Failed
     
  4. psylencer

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    Here is the last few lines of the IVR log file.

    127.0.0.1:5482 SL server
    01:07:14.124|0c74|.\SLAgent.cpp(114):IvrService, SLAgent::Run(), Reconnected to 127.0.0.1:5482 SL server
    01:08:24.749|0c68|.\PbxMedia\IPbxMediaImpl.cpp(33):IvrService, IPbxMediaImpl::IPbxMediaImpl(), IPbxMediaImpl fail to create: 00000005
    01:08:24.749|0c68|.\PbxMedia\IVRServer.cpp(62):IvrService, IVRCreateHandler(), Failed to create IVRHandler for EP:1
     

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