Digital Receptionist

[shatty]

Problem..I have a DR pick a line and make announcement. Users press 1,2,3, or 4 to leave a message in someones VM box. It was working with no problem. Now all of a sudden, the DR transfers to VM box but music on hold keeps on playin and then eventually will time out. Users VM box's are fine. I can have the call go directly to a VM box and it works. Does no work through DR. I have 1 set for VM for user 101, 2 set for VM for 102 and so on. Any ideas?

 

[leejor]

Have you used the 3CX server logs, to see if there is anything obvious (wrong/errors) going on?

 

[davidbenwell]

try giving the web server a restart.

 

[shatty]

Restarted the server 4 times. One time, when it started back up, in system extensions, the voicemail and DR said they were not connected but an uninstall and reinstall fixed it. Thought maybe it had too do with .net. Latest updates applied. Still same. Saw a file called ivr in .net directory.

 

[shatty]

any ideas anyone?

 

[netswork]

You should open a support ticket on this.

 

[shatty]

heres the latest...wiped out machine, put windows 7 instead of xp. restored database..same problem...uninstalled 3cx, reinstalled with new db. same problem. if the caller presses a number to get transfered to a voicemail box of an extension, the music plays for 10 secs and drops call. when i look at system extensions, it does transfer the call from 801 to 999. Sometimes it works, most of the time it doesnt. Also I noticed in Sp1 change log- Fixed: Transfer issue when transferring to voicemail from IVR.

Spec of the CPU are celeron 1.8, 1 gb ram, w7 enterprise.


00:35:39.310 Currently active calls - 1: [1]
00:35:32.271 [CM503007]: Call(1): Device joined: sip:[email protected]:40600;rinstance=c431485fd7cf0b9b
00:35:32.259 [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):184.74.176.122:9000(9001)
00:35:32.256 [MS210000] C:1.3:Offer received. RTP connection: 127.0.0.1:40612(40613)
00:35:32.254 Remote SDP is set for legC:1.3
00:35:32.252 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
00:35:32.251 [CM503002]: Call(1): Alerting sip:[email protected]:40600;rinstance=c431485fd7cf0b9b
00:35:32.132 [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
00:35:32.130 Remote SDP is set for legC:1.2
00:35:32.078 [CM503025]: Call(1): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=c431485fd7cf0b9b]
00:35:32.020 [CM503004]: Call(1): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=c431485fd7cf0b9b]
00:35:32.018 [CM503010]: Making route(s) to <sip:[email protected]:5060;user=vmail>
00:35:32.016 Refer: from=<sip:[email protected]:5060>;tag=6444f739; to=":d1"<sip:[email protected]:5060;nf=e>;tag=922eed57; RefTo=<sip:[email protected]:5060;user=vmail>
00:35:31.965 [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7000(7001)
00:35:31.963 [MS210000] C:1.1:Offer received. RTP connection: 4.55.4.130:21280(21281)
00:35:31.961 Remote SDP is set for legC:1.1
00:35:31.800 [MS210003] C:1.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7000(7001)
00:35:31.798 [MS210001] C:1.1:Answer received. RTP connection[unsecure]: 4.55.4.130:21280(21281)
00:35:31.796 Remote SDP is set for legC:1.1
00:35:31.584 [MS210002] C:1.1:Offer provided. Connection(transcoding mode): 184.74.176.122:9000(9001)
00:35:31.582 [MS210000] C:1.2:Offer received. RTP connection: 127.0.0.1:40610(40611)
00:35:31.580 Remote SDP is set for legC:1.2
00:35:29.160 [MS211000] C:1.1: 4.55.4.130:21280 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
00:35:15.567 Session 113 of leg C:1.1 is confirmed
00:35:15.428 [CM503007]: Call(1): Device joined: sip:[email protected]:40600;rinstance=ed4d2f40c63aab6f
00:35:15.417 [CM503007]: Call(1): Device joined: sip:[email protected]:5060
00:35:15.414 [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):184.74.176.122:9000(9001)
00:35:15.410 [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
00:35:15.408 Remote SDP is set for legC:1.2
00:35:15.393 [CM505001]: Ext.801: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
00:35:15.393 [CM503002]: Call(1): Alerting sip:[email protected]:40600;rinstance=ed4d2f40c63aab6f
00:35:15.221 [CM503025]: Call(1): Calling Ext:Ext.801@[Dev:sip:[email protected]:40600;rinstance=ed4d2f40c63aab6f]
00:35:15.218 [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7000(7001)
00:35:15.204 [CM503004]: Call(1): Route 1: Ext:Ext.801@[Dev:sip:[email protected]:40600;rinstance=ed4d2f40c63aab6f]
00:35:15.189 [CM503010]: Making route(s) to <sip:[email protected]:5060>
00:35:15.189 [MS210000] C:1.1:Offer received. RTP connection: 4.55.4.130:21280(21281)
00:35:15.187 Remote SDP is set for legC:1.1
00:35:15.187 [CM505003]: Provider:[Nexvortex - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
00:35:15.168 [CM503001]: Call(1): Incoming call from +13472782030@(Ln.10000@Nexvortex - US) to <sip:[email protected]:5060>
00:35:14.791 [CM503012]: Inbound any hours rule (d1) for 10000 forwards to DN:801
00:35:14.788 Looking for inbound target: called=+17184914655; caller=+13472782030
00:35:14.779 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 66.23.129.253:5060;branch=z9hG4bK55d7.d05e883.0
Via: SIP/2.0/UDP 66.23.138.162:5060;received=192.168.1.70;branch=z9hG4bK55d7.9d482ff.0
Via: SIP/2.0/UDP 4.55.4.163:5060;branch=z9hG4bK09B5def65d73297c789
Max-Forwards: 15
Record-Route: <sip:[email protected]:5060;nat=yes;ftag=gK0962b78d;lr=on>
Record-Route: <sip:[email protected]:5060;nat=yes;ftag=gK0962b78d;lr=on>
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: <sip:[email protected]:5060>;tag=gK0962b78d
Call-ID: [email protected]
CSeq: 20136 INVITE
Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed
Allow: INVITE, ACK, CANCEL, BYE, PRACK, UPDATE
Supported: 100rel
Content-Length: 0
Remote-Party-ID: <sip:[email protected]:5060>;privacy=off

00:35:09.274 Currently active calls [none]
00:34:38.962 Currently active calls [none]
00:34:26.416 [CM504001]: Ext.RecordFile: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=86a501b030a47833/RecordFile]
00:34:26.410 [CM504001]: Ext.PlayFile: new contact is registered. Contact(s): [sip[email protected]:40600;rinstance=c392cee860c7195e/PlayFile]
00:34:26.405 [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=31acab801bc22c49/MakeCall]
00:34:26.397 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=11e05f64f025b549/IVRForward]
00:34:26.391 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=3a4445b9008d259c/EndCall]
00:34:26.326 [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=ed4d2f40c63aab6f/801]
00:34:26.287 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=c431485fd7cf0b9b/999]
00:34:23.888 [CM504001]: Ext.SP9: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=7d4b1688ec77fe56/SP9]
00:34:23.886 [CM504001]: Ext.SP8: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=233645c77637f4af/SP8]
00:34:23.884 [CM504001]: Ext.SP7: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=f9548c7c3783ccda/SP7]
00:34:23.880 [CM504001]: Ext.SP6: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=9884b7f05562d85f/SP6]
00:34:23.876 [CM504001]: Ext.SP5: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=b494edaf2cd92478/SP5]
00:34:23.873 [CM504001]: Ext.SP4: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=f082ef2f9bda1a07/SP4]
00:34:23.869 [CM504001]: Ext.SP3: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=53a84cb8ca48952d/SP3]
00:34:23.865 [CM504001]: Ext.SP2: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=1b4eca19447a6856/SP2]
00:34:23.862 [CM504001]: Ext.SP1: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=0e0ce58e6c50dd05/SP1]
00:34:23.858 [CM504001]: Ext.SP0: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=ea4d9b1efd280da4/SP0]
00:34:23.854 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=c12518bec0c29f54/*1]
00:34:23.793 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=c51fbaef8cbf9467/*0]
00:34:23.741 [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=f18f27e9e8602bd2/*777]
00:34:23.703 [CM504001]: Ext.704: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=23db6feb3ea794fc/704]
00:34:23.624 [CM504001]: Ext.703: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=b526488e81ffed3f/703]
00:34:23.585 [CM504001]: Ext.702: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=385228b9abc61c57/702]
00:34:23.527 [CM504001]: Ext.701: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=76e7f55a9c13b211/701]
00:34:23.476 [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=d954dd872f8fd372/700]
00:34:17.096 [CM504004]: Registration succeeded for: 10000@Nexvortex - US
00:34:16.727 [CM504003]: Sent registration request for 10000@Nexvortex - US
00:34:16.468 IP(s) added:[192.168.1.106]
00:34:15.654 [CM504001]: Ext.DialCode: new contact is registered. Contact(s): [sip[email protected]:5488/DialCode]
00:34:15.181 [EC100007]: External application is connected: application:3cx-PC:0/QueueManager local:127.0.0.1:5482 remote:127.0.0.1:49173
00:34:12.937 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
00:34:12.778 [EC200002]: Media server is connected: application:3cx-PC:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:49171
00:34:12.513 [EC200005]: Parking Orbit server is connected: application:3cx-PC:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:49170
00:34:11.902 [EC200004]: IVR server is connected: application:3cx-PC:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:49169
00:34:10.638 [EC200006]: Conference server is connected: application:3cx-PC:0/3CXConferenceRoom local:127.0.0.1:5482 remote:127.0.0.1:49164
00:34:09.296 [CM504004]: Registration succeeded for: 10000@Nexvortex - US
00:34:08.844 [CM504003]: Sent registration request for 10000@Nexvortex - US
00:34:08.516 [CM506002]: Resolved SIP external IPort (184.74.176.122:5060) on Transport 192.168.1.106:5060
00:34:08.438 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.106:5060

 

[SY]

You have configured connection to Voip provider as "supports re-invite"=ON or "supports replaces"=ON
It is wrong and you need to turn off both these options.