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Digital Receptionist

Discussion in '3CX Phone System - General' started by jjwerkman, Apr 12, 2013.

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  1. jjwerkman

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    How can I let my end users know which choice is made in the DR? i.e. when I have a DR in another language, the end users must know which language is choosen so the greetings can be in that language.
     
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  2. lneblett

    lneblett Well-Known Member

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    Presumably when a caller dials in, they are presented with a DR that allows them to select the language of their choice. One way might be to have the selection point to a different grouping of extensions on a multi-extension capable phone. In other words, have one physical phone with 3 extensions established, say 111, 211 and 311 for language 1, language 2 and language 3 respectively. The downside to the approach is that if they are on extension in one language, then it is still possible that a DR could send a call to the same physical phone on a different extension which would cause the phone to ring.

    Another alternative might be to explore custom ring tones such that a different tone is established for each.

    You might also explore using DID numbers with naming rules up front to isolate the languages from the very beginning. What I am unsure of however is if the naming rule is carried throughout the call handling., but you might experiment and see.
     
  3. jasit

    jasit New Member

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    when the user selects the language, send them to a queue, label the queue the language acryonm, then in then general settings have the queue name proceed the callerid and it will show up on every inbound call
     
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