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Digital Receptionists lost from V5 to V6 Database issue

Discussion in '3CX Phone System - General' started by silentfun, Jul 9, 2008.

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  1. silentfun

    silentfun Member

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    Hi i lost Digital Receptionists when backup V5 and restore to V6.
    The Ring Groups and Call Queues was not removed.
    when i tryed to solve it by adding 801 802 DR´s again he told me that they are already in use and when i tryed to use other numbers but same description he show a database error that say violation of database rule (unique) in that field.

    Object duplication error

    Cannot save IVR Menu Item object: menu part: ERROR: duplicate key violates unique constraint "ivrmimenu_name_key"<br>#0 C:\Programme\3CX PhoneSystem\Data\Http\functions\fIvrMenuItem.php(258): safeExec(Object(PDOStatement), 'Cannot save IVR...')<br />
    #1 C:\Programme\3CX PhoneSystem\Data\Http\functions\fIvrMenuItem.php(116): fIvrMenuItem::saveMiMenu(Object(oIvrMiMenu))<br />
    #2 C:\Programme\3CX PhoneSystem\Data\Http\digital_receptionist.php(229): fIvrMenuItem::save(Object(oIvrMenuItem))<br />
    #3 {main}

    This show me they are already inside the database but how can i reaktivate them or if that don´t work - how can i remove them?

    Andy
     
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  2. justin

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    If you made a backup of your V5 database I'd suggest completely uninstalling 3cx, rebooting the PC and deleting the program folder, then reinstalling and run the backup and restore program and restore from your backup file.
     
  3. silentfun

    silentfun Member

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    it was a install on a fresh server backup was made on the former server.

    Andy
     
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