Direct from incoming to extensions

Discussion in '3CX Phone System - General' started by Kafao, May 27, 2007.

  1. Kafao

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    Hello everyone.Can I ask something?
    I have setup some voip lines with success. When I have incoming line, can I setup the answering machine to do something like "If you know the extension number dial direct, otherwise wait for operator" ?

    Thank you for any answer and of course thank you for the amazing 3cx software!
     
  2. Anonymous

    Anonymous Guest

    Yes you can.

    Then the DR (Digital Receptionist) plays you can enter the extension during the call and you will routed to that extension.
     
  3. Kafao

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    Hello again.
    I make one DR profile with one prompt audio file, I call from outside and I listen
    the DR prompt.When I try to dial the extension, most of the time I have the message "invalid number" and sometimes the system call one invalid extension.
    At the same time from the server status I have this message:
    MediaServerReporting::DTMFhandler from '3cx:0/MediaServer':DTMF (RTP) from 213.5.xx.xx:13820 arrived. in-band DTMF tone detection is turned off

    Do I miss something?

    Thanks!
     
  4. Kafao

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    I search for the same subject and I found a lot of informations, like
    http://www.3cx.com/forums/viewtopic.php?t=1296&highlight=dtmf

    Now I know why I have this about the incoming DTMF stuff.


    Thanks for your time!
     

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