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- Feb 15, 2012
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Hi,
I have been trying to integrate a Cisco UCM to a 3CX. The 3CX has all of the SIP trunks to the outside world connected on it. We have setup a generic trunk between the 3CX and the CUCM. The 3CX can dial all extensions on the CUCM, however, CUCM can only dial to the 3CX if there is a DID. That means there is no way for the CUCM to access the external trunks registered to the 3CX.
Is there a way using the inbuilt call features of 3CX or the VAD to have an IVR that extensions on the CUCM can dial and be prompted to enter a phone number or extension they wish to call? The 3CX would have to prompt the caller, collect the digits dialed, and route the call to the appropriate destination.
I can redirect this way on PBX's i am more familiar with, however, I am not aware of how to collect digits and pass them off within 3CX this way.
Thanks in advance.
Mike
I have been trying to integrate a Cisco UCM to a 3CX. The 3CX has all of the SIP trunks to the outside world connected on it. We have setup a generic trunk between the 3CX and the CUCM. The 3CX can dial all extensions on the CUCM, however, CUCM can only dial to the 3CX if there is a DID. That means there is no way for the CUCM to access the external trunks registered to the 3CX.
Is there a way using the inbuilt call features of 3CX or the VAD to have an IVR that extensions on the CUCM can dial and be prompted to enter a phone number or extension they wish to call? The 3CX would have to prompt the caller, collect the digits dialed, and route the call to the appropriate destination.
I can redirect this way on PBX's i am more familiar with, however, I am not aware of how to collect digits and pass them off within 3CX this way.
Thanks in advance.
Mike