Direct SIP and Office Hours configuration?

Discussion in '3CX Phone System - General' started by pacpac, Jan 12, 2012.

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  1. pacpac

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    Hi, I am running the latest version of 3CX. How can I set up the Office Hours when calls are coming in via Direct SIP (calls are not routed via VoIP provider) to an Extension? I would like to have so calls are sent to a my recorded voicemail message between, let's say, 7pm and 7am. Inside office hours I need to have the calls sent to an IVR if no answer and if busy/unreachable.
     
  2. RichardCrabb1

    RichardCrabb1 New Member

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    I would set up an extension just for the purpose of taking the direct SIP calls. Then use forwarding rules to send the calls depending on office hours. Does that help?
     
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  3. pacpac

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    Yes, that helps, but how can I transfer to an IVR outside Office Hours set for that Extension, it looks like I can only transfer to generic voicemail prompt.
     
  4. jpillow

    jpillow Well-Known Member

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    go to extension status--->double click on extension--->Forwarding Rules--->out of office--->you will see options on how calls should be redirected outside of office hours. You can do that for each extension.
     
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