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Directly dial to extension?

Discussion in '3CX Phone System - General' started by Thona, Feb 2, 2008.

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  1. Thona

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    Is there any way to have someone enter an extension at the digital receptionist?

    I have the following problem. We want to have multiple dial in numbers in various countries. We want customers to be able to dial in, and then - to enter the number of the extension they want to talk to.

    I like the digital receptionist, but it is too cumbersome to have every person set up there in multiple levels. If there would be a way to say "to enter an extension, press 0", the customer could then:
    * Dial our number
    * Press 0
    * Enter the 4 digit extension of the person to talk to.

    And voila, no need for anything else.

    The recording could then say "enter 0 and then an extension, enter 1 for support, enter 2 for sales ..... etc."

    Any way to do this? Anything planned, maybe in V6?
     
  2. blackflash76

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    Dec 18, 2007
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    Only enter the extention number when DR is running.
     
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