disable 0 out of voicemail to operator

Discussion in '3CX Phone System - General' started by jeff yager, Aug 6, 2015.

Thread Status:
Not open for further replies.
  1. jeff yager

    Joined:
    Oct 10, 2012
    Messages:
    17
    Likes Received:
    0
    Is it possible to disable the 0 out of voicemail to operator? If not possible, how could I return the caller to DR from which the call originated, or possibly to the default destination of the DID the call came in on?
     
  2. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,962
    Likes Received:
    180
    the only possible workaround I have seen is to change the global operator to a dummy extension that forwards to a DR.
    but there is no option for group operator, or removing the option.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. jeff yager

    Joined:
    Oct 10, 2012
    Messages:
    17
    Likes Received:
    0
    Ya, thats what I thought. Problem is with forwarding to a DR, its not custom to whatever venue they called in to. Ahhh, I love my life.
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,362
    Likes Received:
    227
    I know that this has come up a number of times, and many other systems offer some flexibility as to where the call will go, when callers wish not to leave a message. There must be some suggestions submitted to modify the routing for this on here.. http://www.3cx.com/ideas/index.php
     
Thread Status:
Not open for further replies.