Disable Chat

Discussion in '3CX Phone System - General' started by drives101, Jun 24, 2014.

Thread Status:
Not open for further replies.
  1. drives101

    Joined:
    Jun 24, 2014
    Messages:
    2
    Likes Received:
    0
    Is there any way to disable the chat feature system wide? or even on a per extension basis?

    I have been evaluating this software for 2 weeks and I have been able to overcome all issues except this. I am hoping this is just an option I have overlooked somewhere.
     
  2. drives101

    Joined:
    Jun 24, 2014
    Messages:
    2
    Likes Received:
    0
    There doesn't even appear to be a logging function. There must be some way to either disable chat completely or log the communications. As this stands now, implementing this PBX would be a violation of Sarbanes-Oxley.

    This PBX is excellent in every other respect, curious how this was overlooked.
     
  3. IliasL_3CX

    3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    74
    Likes Received:
    0
    Hi there,

    You can't disable the chat system wide. However you can disable it per extension. From the 3CX Phone for Windows click on chat and then click on chat settings. Set the Chat Status to Offline.

    Best Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. brianp

    Joined:
    Aug 6, 2008
    Messages:
    45
    Likes Received:
    0
    As an admin, how do you disable chat by extension for all extensions? Can this be done from the 3cx Management Console? I don't see it any where. Thanks!
     
  5. bardissi

    bardissi Member

    Joined:
    Jan 31, 2012
    Messages:
    318
    Likes Received:
    0
    You log into each extension from 3CX phone and set each extension to offline.
     
  6. netswork

    netswork Active Member

    Joined:
    Mar 11, 2011
    Messages:
    577
    Likes Received:
    1
    I just got hit with this today by one of my bank customers. They either need to be able to log chats, for harassment purposes. Or turn of chat completely. Hopefully in a patch we can get an update to disable chatting system wide.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. IliasL_3CX

    3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    74
    Likes Received:
    0
    Hi there,

    Kindly post this feature request to http://www.3cx.com/ideas/index.php

    Best Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. snowsam

    Joined:
    May 26, 2011
    Messages:
    79
    Likes Received:
    0
    Two ideas to vote up (and suggest they get merged):
    http://www.3cx.com/ideas/index.php?page=idea_detail.php&i=282
    http://www.3cx.com/ideas/index.php?page=idea_detail.php&i=226

    Please take a moment to vote!
     
Thread Status:
Not open for further replies.